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How do I create an account for the Mobile Postcard app?
FAQResidential
Use your existing bpost account or if you don't have one yet, simply create one by completing the following steps: Download the Mobile Postcard app via the App Store or Google Play. Open the app and select ‘Menu’ in the bottom right corner. Select ‘Log in’ and then ‘New account’. Fill in the requested details. Your email address is used as your login account. You'll receive an email to confirm your registration.
How do I create a shipping label?
FAQResidential
Follow the steps below to easily create your own shipping label: Go to the online shipping tool or the My bpost app and choose between a national or international shipment. Choose a delivery method: an address, Parcel Locker or Pick-up point. Enter the weight and if desired choose extra options. Enter your details then those of the addressee. Pay and print your shipping label. Or choose the 'Print my shipping label' option and have it printed in a Post Office or Post Point.
How do I know when my parcel arrived at the addressee?
FAQResidential
Follow your parcel with Track & Trace or the My bpost app. You'll need the barcode number or the reference of your parcel. Those details are on your shipping label or you received them via text message or email; they are also on the shipping receipt or Post Office receipt. If you want to be notified by text message or email, choose the option ‘With confirmation of delivery’ when creating your shipping label. This option is only available for shipments within Belgium.
If you purchase a shipping label on our website or in a Post Office or Post Point, then you can choose the Confirmation of Receipt option. In that case, you will receive a text message or e-mail when your parcel is delivered. You can also follow the status of your parcel via Track & Trace or the My bpost app with the barcode number on your shipping label or Shipping Receipt. You will not receive written proof, but you can see online when your parcel is delivered.
What is a secure delivery?
FAQResidential
A secure delivery ensures that only you, or someone you designate, is able to receive your parcel. Your parcel will only be handed over if your personal secure delivery code is shown. You receive this code by email and it is also displayed in the My bpost app. You show it to the person who delivers your parcel or the person at the Pick-up point. The shipper, such as a webshop, selects a secure delivery if it needs to be sure that the right person takes receipt of the parcel. Unfortunately, due to the extra security requirements, we cannot always comply with your delivery preferences.
What is a video postcard?
FAQResidential
The bpost video postcard is a real postcard with a unique video message. The postcard includes a self-selected photo (or multiple photos) and a QR code that links to your selected video. Your addressee receives the card in their letterbox, and can view the video by scanning the QR code with their smartphone via: the Mobile Postcard app on their smartphone or tablet an app with a code scanner the camera on a recent smartphone The video can be up to one minute long and remains available for one year. Your video postcard is printed as a postcard and delivered to the letterbox at the address you give us.
My parcel is not in the bbox locker; it was sent back to the sender. Why, and can I still receive it?
FAQResidential
bpost returns your parcel to the sender in the following cases: If the sender entered an incorrect address for the bbox locker. If the sender did not communicate your (correct) email address. In that case, we cannot inform you about your parcel. If you didn't remove your parcel from the Parcel Locker after 5 calendar days. Contact the sender to be able to receive your parcel.
Most webshops allow you to have your parcel delivered to a bbox locker. The following webshops already do it: Zalando, Coolblue, Torfs, Lidl, bol, H&M, Zara, Massimo Duti, Farmaline, Smartphoto, A.S. Adventure ... New webshops are added every day. Would you like to order something through a webshop, but the Parcel Locker option is not listed among the delivery methods? You can still have your parcel delivered to a Parcel Locker via MyPreferences or the My bpost app.
Import costs on shipments from outside the EU are preferably paid online via the My bpost app or via Track & Trace. If you have no experience with online payments, have someone close to you help you. If you have not paid after 14 days, our shipment will be returned to the sender. If you are unable to pay online, you can, exceptionally, make your payment at a Post Office. Your shipment will be released and sent afterwards by the customs clearance service. You will not receive it immediately.
Yes, you also receive proof of deposit when sending registered mail. If you have the person at the counter create your registered mail item, you will be given a paper proof of deposit. If you create your registered mail item in the My bpost app or online shipping tool, you will see a digital proof of deposit when the registered item enters our network. In both cases, proof of deposit is a legally valid document proving that your mail item has been posted.
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