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How to send or return my parcel through the postman?
FAQ
Residential
When the postman rings your doorbell to deliver a parcel, you can also give him another parcel that you want to send. This is handy if you want to return a parcel to a webshop, for example. There are, however, a few conditions before you can hand your parcel to the postman: Your parcel must be ready for shipmen with the shipping or return label attached. Your parcel cannot weigh more than 30 kg. The postman will only accept your parcel if he needs to deliver another one to your address, so you can't just leave it next to your letterbox. Bear in mind that the postman can refuse your parcel if it does not meet the conditions, or if he cannot take it with him safely.
Is my parcel additionally protected against theft and damage if I send it in a bpost box?
FAQ
Residential
Your parcel does not receive extra protection if you send it in a bpost box. If you want extra protection, choose the ‘With warranty’ shipping option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500). More information about the calculation of this compensation . You can select this mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to send your parcel with warranty. You can also choose the ‘With warranty’ option for parcels sent abroad.
Which delivery preference can I choose if I am not home?
FAQ
Residential
If you know you won’t be home, you can request the following delivery options for this shipment*: Directly to a Pick-up point or Parcel locker in your neighbourhood Directly to a different address the same day The next working day instead To a safe place (provide a photo to help us) To a close neighbour – either chosen by bpost or by you (ask them first if they agree) *Some of them are not available as last-minute options For future deliveries, you can plan ahead by setting general delivery preferences in the MyPreferences web portal or in the My bpost app . Tip: with the My bpost app, you can follow all your parcels at a glance and change your delivery preferences up to 5 minutes before the delivery.
bpost also delivers parcels for DHL in Belgium. You must attach a valid DHL shipping label on your return shipment. Your parcel will be delivered to the original sender by DHL. A parcel that is delivered by a different postal service can always be sent back with bpost. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail. The price depends on the weight, the size and the destination. Use our online tool to calculate the price of your parcel. One of our partners is responsible for the delivery of your return shipment outside Belgium.
Where can I hand in my parcel?
FAQ
Residential
You can hand in your parcel in different Drop-off points: In a Post Office, Post Point or Parcel Point: up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³. In some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt. In a Parcel Locker. For residential customers: When the postman rings your doorbell to deliver a parcel, you can also give him another parcel that you want to send. You can have it picked up at home for a fee. In a MassPost Center (from 20 to 250 parcels per day, with or without an appointment). Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights .
What new import rules apply to shipments to the US?
FAQ
Residential
U.S. Customs has introduced stricter import rules for all international parcels. Here’s what changes for you:
, No more duty-free threshold:
, Parcels under $800 were previously exempt from import duties. That exemption no longer applies.
, Duties and taxes must be prepaid:
, All import costs now need to be paid before you ship. The recipient will not pay anything on delivery.
, More detailed item information required:
, When creating your label, you must provide: A clear description of each item The HS code The country of origin
, Stricter customs checks:
, U.S. Customs now performs more thorough inspections. Missing or incorrect details may cause delays or the return of your parcel.
, In short:
, pay all import costs upfront and make sure your item details are complete and accurate. This will help your parcel enter the U.S. without issues.
How do I make and print a shipping label via the My bpost app?
FAQ
Residential
Een verzendetiket aanmaken en laten afdrukken via de app doe je als volgt: Open the My bpost app and select 'Send' at the bottom of the screen. Choose whether you want to send a parcel to Belgium or abroad. Fill in the details of your parcel (weight, mailing option, recipient's details, etc.) Pay for your shipment using Bancontact (app or card), credit card or PayPal You immediately receive the created shipping label via email. Download the shipping label and print it (if you can connect to a printer), or send it to someone who can print it for you. You can also have your label printed in a Post Office or Post Point (€0.75). This option must be ticked when you create your shipping label. Attach the shipping label to your parcel and hand it in at a Post Office, Parcel Point or Post Point. Or send it via a bpost Parcel Locker.
The countries in the European Union: No customs documents are needed for the following countries of the European Union: Austria Belgium Bulgaria Cyprus Denmark Germany Estonia Finland France Greece Hungary Ireland Italy Croatia Latvia Lithuania Luxembourg Malta The Netherlands Poland Portugal Romania Slovenia Slovakia Spain Czech Republic Sweden Since 1st January 2021, customs documents are required for the United Kingdom.
, Territories not covered by EU rules
, There are some areas that are within the territory of the European Union, but that are not part of the EU fiscal territory. If you are sending a parcel to one of these territories that are not covered by EU rules, you will also need to include customs documents. Territories not covered by EU rules: Åland Islands Andorra Büsingen Campione D'italia Canary Islands Ceuta Channel Islands DOM (Departements d'Outre-Mer) Gibraltar Heligoland Isle of Man Lake Lugano Livigno Melilla Monaco Mountain Athos San Marino
Why wasn't my parcel delivered to a neighbour?
FAQ
Residential
There can be several reasons why your parcel was not delivered to a neighbour: The postman could not deliver your parcel to a neighbour because he was not at home or did not accept it. Your parcel is a shipment with payment upon delivery. Your parcel is a secure delivery, so you need to show your secure delivery code. Your parcel is a registered mail. Your chosen neighbour (under My Delivery Preferences) lives more than 50 m walking distance from your home. The parcel was ordered with an email address that (still) is not linked to your delivery preferences. That's why we were not able to apply your delivery preference. Take into account that the validation of a new account or new address via MyPreferences takes 10 days. If you do not think that the above mentioned reasons are the cause, you can report this via the online form .
What do I need to make my shipping label?
FAQ
Residential
You need the following details to create a shipping label: Your address, in case your parcel is returned. Address of the addressee or Pick-up Point or Parcel Locker of your choice. If you create your shipping label online , you can easily choose the Pick-up Point or Parcel Locker from a list. Email address of the addressee (required if you send to a Parcel Locker). That way, we can take their delivery preferences into account (if within Belgium). The dimensions and weight of your parcel. The desired options, for example whether you want to receive a confirmation text message. A printer. You do not need special printer paper to print your shipping label. If you don't have a printer, choose the 'Print my shipping label' option and have it printed for a fee in a Post Office or Post Point. Tip: tape the label on the top of the package with strong tape.
Download My Bpost app
