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When importing goods from outside the EU, you pay import costs (VAT, import duties and administrative costs) on all shipments. If your parcel is subsequently retained by customs due to import restrictions, you will not be able to recover the import costs. If there are problems with the delivery (loss, damage or address not found) after clearance, you cannot recover these costs. If your shipment is lost or damaged during the import procedure, please contact the sender. The sender can launch an investigation. If bpost is at fault, you will be compensated up to the amount of the customs formalities in case of a tracked shipment.
, Tips
, : if you buy something outside the EU, choose: a tracked shipment: that way you can follow your shipment online a registered online shop (Import One-Stop Shop or IOSS). They will ask you to pay the VAT in advance. This limits the costs and risks (import costs are not refunded in case of loss or damage) and shortens the delivery period.
What can the result of a customs check be?
FAQ
Residential
Customs can perform a security check on all goods coming from outside the European Union to verify whether the import into Belgium is allowed. This check is done after payment of the import fees and can have one of the following results: The import of the shipment is approved by Belgian customs the day after arrival in Belgium. The shipment is then given to bpost for processing and delivery. The shipment is subject to inspection. Please allow an additional 3 to 7 days for delivery. (Depends on whether other government agencies need to check the goods.) A fine must be paid (e.g. if the goods do not match the description) or additional documentation required (e.g. the import licence is missing). This will be communicated to you by letter or by email, together with further instructions. The goods are subject to import restrictions, so their importation is prohibited. In the worst case, your shipment may be returned to the sender or destroyed. This will be communicated to you by letter or by email, together with further instructions.
, Important:
, If you have paid the import costs and customs seizes your shipment, you will not be able to get a refund of the import costs.
How do I send registered mail?
FAQ
Residential
You can create a shipping label to affix to your registered mail item in
, the
, My bpost app
, or our
, shipping tool
, . Please note that the delivery address must be in
, Belgium
, . This includes registered mail with or without proof of receipt. For registered mail with a foreign delivery address, you should go to a Post Office or Post Point. You can print it if your smartphone/computer is connected to a printer. After creation, you will receive an email containing the shipping label. You can also send the email with the shipping label to someone who can print it for you. You can choose to have your shipping label printed in a Post Office or Post Point. You then drop the item off: At a Post Office At a Post Point In a Red Letterbox After payment you receive a digital proof of payment in the app or shipping tool itself and by email. The proof of deposit will appear in the app or in your account when your registered mail item enters our network. This is deemed a legally valid document in the event of a dispute.
, When do I receive the proof of deposit when dropping off my registered mail in a Red Letterbox?
, If you drop off your mail item after the last collection of the day it will only enter our network next working day.
, At a Post Office or Post Point
, The person at the counter at a Post Office or Post Point can help you create your registered mail item. You can choose from: Standard registered mail Registered mail with proof of receipt After payment you receive a paper proof of payment and a stamped proof of deposit from the person at the counter. This is also deemed a legally valid document in the event of a dispute. At the moment you cannot send registered mail in the form of an email with bpost. Limited to documents only; no goods allowed.
, Can I change the shipping label for my registered mail?
, Unfortunately, you cannot change a label once it has been created. If you change it yourself with a pen (the name or address, say), it will be deemed invalid and not delivered. In this case, we advise you to create a new shipping label.
, Can I send my registered letter without an envelope?
, We do not recommend it, but yes, it is possible to send a registered letter without an envelope. Please be aware that this type of mailing has several significant drawbacks: risk of damage risk of the letter being opened lack of confidentiality of the contents obligation to comply with specific rules higher postage rates apply due to manual handling Still wish to send your registered letter without an envelope? In that case, the following rules apply: The paper you use must have a minimum weight of 140 g/m². Please note that standard home-printer paper is 80 g/m² and is not suitable. The right-hand side of the front page must be left clear to specify the address, affix the postage, and allow postal service markings to be added. Finally, please note that any item sent folded, unsealed, or without an envelope must be posted at the
, non-standard postage rate
, .
I sent a parcel. How do I receive a receipt or invoice?
FAQ
Residential
If you create your shipping label online, indicate in the shopping basket – before paying – that you want to receive a receipt or invoice. You cannot request proof of payment afterwards.
I forget to affix a stamp. What will happen to my mail?
FAQ
Residential
If you have written your address on the back of the envelope, your mail item will be returned to you. If you have not, the addressee will have to pay the postage before the mail item can be delivered. The addressee pays this postage in the form of one or more stamps on a yellow postage card, which he or she posts. We deliver the mail item once we receive the postage card.
How are import costs calculated?
FAQ
Residential
The costs to import goods from outside the EU consist of 3 parts:
, VAT
, For all goods coming from outside the EU, a percentage of VAT on the value of the goods must be paid. This percentage varies between 6% (books) and 21% (electronic products). Please note that the VAT due for importing goods is calculated not only on the price you paid to the seller but also on certain additional costs such as shipping costs and the administrative fee charged by Bpost (1) for completing customs formalities.
, Custom duties
, From 1 July 2026, customs duties to online purchases with an order value of up to €150. The amount you pay depends on the value of your shipment and whether it is a gift, an online purchase or an item sent by a private individual. See how customs charges are calculated
, Customs formalities or administrative fees
, If the online shop did not collect the VAT and customs duties at checkout, we handle the customs clearance on your behalf. An administrative fee is charged to cover this service. These costs include: the calculation of import taxes transferring the taxes to the government requesting additional missing information (e.g. licenses or invoices) storage costs From 1st January 2026, bpost will charge the following fees for customs formalities: 0 euro for private shipments with a value of up to €45. In this case, the sender has to prove that the shipment is a gift. (Please note: alcoholic products, perfume, toilet water, tobacco and tobacco products are subject to fees, even if they are gifts). 21.5 euros (2) for customs formalities regarding non-exempted items with a maximum value of 150 euros. 40 euros (2) for customs formalities regarding non-exempted items with a value over 150 euros. (1) To avoid double taxation, the import fees owed to bpost do not include VAT (exempt). You already pay VAT on these fees when you import your goods, just as you do on the delivery charges. (2) This fee is exempt from VAT (VAT incl. = VAT excl.), this exemption of the service by bpost applies as this cost is already added to the price of the goods for calculation of the import VAT due on the goods (see also (1) above). The import VAT is collected by Bpost in name and on behalf of the addressee and transmitted to the authorities. View calculation examples
Why hasn't my international shipment been delivered?
FAQ
Residential
You can
, follow your parcel online
, with: Track & Trace the My bpost app If you have a bpost account , you can also follow your parcel in the bpost shipping tool. You'll need the barcode number of your parcel. Those details are on your shipping label or you received them via text message or e-mail; they are also on the shipping receipt or Post Office receipt.
, Please note:
, If your barcode starts with the
, letter ‘U’
, , you cannot track your shipment. This barcode is only used to facilitate the import procedure and present the shipment to Belgian customs. After the shipment is released, it will be handed over to bpost without further tracking.
, My parcel comes from inside the European Union
, There is no default import procedure. If it wants to, customs can check shipments from inside the European Union. Some regions of the EU are also subject to customs duties and VAT because they are not part of the EU customs territory, even if they belong to the geographical territory of the EU (e.g. the Canary Islands).
, My parcel comes from outside the European Union
, In this case an import procedure for your parcel will start upon its arrival in Belgium. The duration of this procedure depends on the following: Whether or not you already paid VAT on your shipment via the online shop The value of your shipment If you did not pay any VAT in advance or your shipment is worth more than €150, the bpost customs clearance service must first determine the import costs. To do this, the value of the contents of your shipment must be known (based on the invoice). If this is not provided, bpost will ask you to upload the invoice of your purchase online. You have 14 days to pay the import costs (VAT, import duties or any other customs fees and formalities). Most shipments are cleared within a week. In this phase, your goods are declared to Belgian customs. Customs has the right to check the content of your shipment. Please allow an additional 3 to 7 days for delivery in case of extra inspections.
, My parcel is a gift
, A parcel can be exempt from import costs when meeting the following conditions .
My Bpost app
Residential
The most complete track & trace app for your smartphone. Track all your packages in one app. Also parcels from PostNL, DHL and all other deliverers.
Flexible shipping and return options within Belgium
What new import rules apply to shipments to the US?
FAQ
Residential
U.S. Customs has introduced stricter import rules for all international parcels. Here’s what changes for you:
, No more duty-free threshold:
, Parcels under $800 were previously exempt from import duties. That exemption no longer applies.
, Duties and taxes must be prepaid:
, All import costs now need to be paid before you ship. The recipient will not pay anything on delivery.
, More detailed item information required:
, When creating your label, you must provide: A clear description of each item The HS code The country of origin
, Stricter customs checks:
, U.S. Customs now performs more thorough inspections. Missing or incorrect details may cause delays or the return of your parcel.
, In short:
, pay all import costs upfront and make sure your item details are complete and accurate. This will help your parcel enter the U.S. without issues.
Download My Bpost app
