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I am not able to register in the My bpost app. What should I do?
FAQ
Residential
When creating your account, your e-mail address may produce an error message. This is because a previously created account using your email address was used to manage your delivery preferences. If this account is no longer active or has not been activated, you will not be able to use this email address (for the time being). In this case, please contact customer service . An employee will help you create your account.
Can I change or delete my email address in the My bpost app?
FAQ
Residential
Your My bpost app account must be linked to at least one email address. If you want to use a different email address, you can: Create a new account for the My bpost app. You do this by signing out of your current account via the 'More' menu and then selecting 'Sign out'. Then you can create a new account in the app using your new email address. If you no longer use your old email address, you can also simply add your new address to your current account. Select the 'More' menu, choose 'My email addresses' then enter the email address you wish to add. Parcels and shipments ordered with this email address will automatically be added to the My bpost app from now on. The email addresses you have added can easily be changed or deleted.
Why is the My Bpost app no longer supported on iOS 16?
FAQ
Residential
To keep the My Bpost app secure, stable and reliable, we regularly align the app with the iOS versions that Apple actively supports. iOS 16 no longer receives all the latest security and performance updates from Apple. As a result, we can no longer guarantee that the app will continue to work optimally and securely. To ensure smooth performance and protect your data, we have decided to end support for iOS 16 and focus on more recent iOS versions.
, What does this mean in practice?
, From 27 May, if your device is running iOS 16: the My Bpost app will no longer work; you will no longer be able to use features such as parcel tracking, managing deliveries or opening Bbox lockers via the app. By updating your iOS, you can continue using the My Bpost app as usual.
The ultimate Track & Trace experience
Residential
The ultimate Track & Trace experience
Send memorial invitations with care
Residential
Send your memorial invitations with extra priority and care using bpost’s red mourning bag. Follow these 3 simple steps.
Sending a parcel abroad
Residential
Choose your delivery solution, calculate the price quickly, and send your parcel to an address outside Belgium. Includes Track & Trace.
How do I prepare my parcel for shipping?
FAQ
Residential
It is best to follow the next steps to prepare your parcel for shipment:
, Get a suitable box
, You should choose a sturdy box that is the right size for the contents The heavier the contents, the sturdier the box needs to be. You can choose to reuse a box or order a suitable box through our eShop .
, Fill up the empty space
, Use scrunched up newspaper, for instance, to fill up the empty space in your box. Wrap up fragile objects properly, for instance with bubble wrap.
, Close the box
, Use strong adhesive tape (at least 48 mm wide). Ensure the box is properly closed, including the sides
, Affix the shipping label
, Create a shipping label online or visit a point of sale to obtain this label. Affix your shipping label on the largest side, ensuring it is completely readable. If you are using an old box, remove any other labels or barcode. For more details and tips on how to pack your parcel safely and sustainably, check out our handy packing guide.
If the status of your parcel does not change for several workdays, something probably went wrong. Please be aware that unforeseen circumstances may cause the delivery of your parcel to be delayed.
, I used the return label of the sender or webshop
, If you have used the return label that came with your order to return your parcel, you should contact the sender or webshop. Only they can file a complaint about your parcel because they can pay bpost for the shipment.
, I bought a return label via bpost
, Please contact our customer service using the online form at the bottom of this page in the following cases: If the status of your return shipment within Belgium has not changed for several consecutive workdays . If the status of your return shipment to a neighbouring country has not changed for at least 5 workdays. If the status of your return shipment to another country has not changed for at least 10 workdays.
Even packaging is entitled to a long life
Residential
100% reusable and made from at least 80% recycled materials.
Magazine and periodical delivery
Business
Magazine and periodical delivery.
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