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Do I have to pay import costs on gifts from outside the EU?

FAQResidential
On gifts from family or friends from outside the EU, customs charges import costs if the shipment does not meet all the  requirements of a gift . If you believe that your shipment does meet these conditions, you can dispute these costs and apply for an exemption. You can do this after you have received a letter or request for payment. , I have received a letter to provide the proof of value , Ask the sender to send you an email confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift You can then upload this email as proof via the online form. To do so, follow the instructions in the letter. , I have received an invitation to pay the import costs , Ask the sender to send you an email confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift Then, enter your barcode and postal code via Track & Trace or via the My bpost app. There you will find a link to an online form to dispute your import costs. Upload the sender's email to this online form as proof. , Please note , : Customs carries out checks on the value of shipments. A fine may be imposed in the event of an erroneous declaration. Upload the sender's email to this form as proof.

How and when will I be informed that my parcel is being delivered?

FAQResidential
You will receive several emails throughout the delivery process of your parcel: You will receive an email as soon as the sender tells us they want us to deliver your parcel and provides us with your email address. When your parcel is sorted, you will receive an email confirming the planned delivery date with a timeslot and allowing you to choose a delivery preference, including the option for next working day delivery. On the day of delivery, you will receive an email stating an estimated time of delivery. If you will not be home at that time, the email enables you to indicate where you want your parcel to be delivered. If the postman delivered your parcel in your letterbox, in a safe place or to a neighbour, you will receive a confirmation email. If your parcel is available at a Pick-up Point, Parcel Locker or point of sale, you will receive a confirmation email. Every email includes a link to track your parcel via our Track & Trace page. You can also track your parcel at any time in the My bpost app or on Track & Trace. If the status of a parcel changes, you will be informed with a notification in the app. You can always choose where your parcel will be delivered if you are not at home.

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Do I need to pay import costs for a gift?

FAQResidential
In certain cases, a parcel received from outside the EU can be exempt from import costs. We then speak of a gift. Your parcel must meet the following conditions: The sender is a private person (e.g. family member, friend, acquaintance). A parcel from an online shop is never considered a gift (even if it says gift on the package). The contents of the parcel are for personal use. If the parcel contains alcoholic products, tea, coffee, perfume, eau de toilette, tobacco or tobacco products, the excise duty-free quantity is not exceeded. More detailed information can be found in the related Royal Decree . The value of the shipment does not exceed €45. If the total value of your shipment exceeds €45 and consists of several goods, you can get a partial exemption for the goods that (on their own or together) are worth max €45. (See table) As the recipient, you have not paid for the parcel. It is important that the sender declares the shipment as a gift on the customs form (CN22 or CN23). , Please note , : if your parcel meets all the requirements and you are still charged import costs, you can dispute these costs and apply for an exemption .   My gift consists of: Maximum exemption , Example 1 , 1 sweater - , 47 €  , 1 jacket - , 95 € , 0 € , Example 2 , 2 jackets - , 300 €  , 1 pair of pants - , 45 € , 1 scarf - , 20 € , 45 € , Example 3 , 1 hat - , 20 €  , 1 scarf - , 20 €  , 1 T-shirt - , 15 € , 40 €

My parcel is from outside the EU. What process does it have to go through before I can receive it?

FAQResidential
When a parcel from outside the European Union arrives in Belgium, it is handed over to the bpost customs clearance service, which prepares it for customs clearance. The process is as follows: , 1. Clearance of the parcel , If VAT on your parcel has been paid in advance via the webshop, it will be immediately handed over to customs. If not, it will be cleared through customs first. This includes the calculation of customs duties, VAT and any other fees (like anti-dumping duties and environmental duties). As of July 1, 2021, this applies to all shipments, regardless of their value.  More information about the customs rules. As the recipient, you must pay these import costs in advance via the My bpost app or via Track & Trace. You will receive an email, text message or letter with a payment invitation. , 2. Security check , Customs performs a security check on all goods arriving in Belgium from outside the European Union. Customs checks whether the goods can be imported to Belgium. If not (e.g. counterfeit goods, weapons or medicine), customs blocks your parcel. If so, your parcel is cleared and will be released. , 3. Delivery of the parcel , As soon as customs clears the goods, bpost takes care of delivery. Bear in mind that the whole process can take several days. You can track the status of your parcel via Track & Trace. You will be notified if any further formalities need to be completed.  

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How does a crypto stamp work?

How can I pay for a parcel that I pick up at a Pick-up point?

FAQResidential
A shipment that requires payment upon delivery can be paid for in two ways at a Pick-up point: cash and with debit or credit card.

How do I know when I can collect my parcel?

FAQResidential
You can always check online (via e-mail, Track & Trace or the My bpost app ) when your parcel will be available. , My parcel will be delivered directly to a Pick-up point or Parcel Locker , In this case, you will always receive a confirmation e-mail, text message or notification in the My bpost app when your parcel is available. , My parcel was not delivered to my home and has been taken to a Pick-up point or Parcel Locker , If your parcel cannot be delivered to your home or left with a neighbour or in a safe place, you will be able to pick it up next working day from a pick-up point or a parcel locker. We will send you an email or push a notification to your app to tell you when you can pick up your parcel. If we cannot reach you digitally, we will pop a failed delivery notice through your letterbox stating where and when you can pick up your parcel. Please note that the Pick-up point can still change. As soon as your parcel is at a Pick-up point, the status of your parcel will be updated on Track & Trace or you will be notified in the My bpost app . You will also always receive an e-mail when your parcel is ready for pick-up at a Pick-up point. Therefore, always check the status of your parcel online before you go to the Pick-up point.

How long will my international parcel be in transit?

FAQResidential
The delivery periods for Standard shipments (bpack World) are indicative and vary between 2 and 10 workdays. These periods do not take into account the duration of the customs process in the destination country. Discover the delivery period for Standard shipments (bpack World)