Registered mail
Extra safe way to send important mail
- Legal value
- Sent today, delivered tomorrow
- Easy to follow online
An employee will help you prepare your registered mail
Send registered mail in 4 steps
Which registered mail do I need?
Standard
- For important mail
- Basic insurance
- Mailing receipt with legal value
From
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With confirmation of receipt
- Confirmation of receipt with date of delivery and signature of receiver
- Basic insurance
- Mailing receipt with legal value
From
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With customised insurance
- For valuable mail
- Mailing receipt with legal value
From
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Calculate the price of your registered mail
Perhaps you still have one of these questions
Surf to Track & Trace. Enter the letters and numbers of the barcode in the search bar. You can find this barcode on your Mailing Receipt or your sales receipt.
bpost does all it can to deliver registered mail on the next workday. If you notice with Track & Trace that your registered mail is in transit for longer, please let us know via our online customer care.
I was home but still received a failed delivery notice in the letterbox. How can I file a complaint?
When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to compete the form.
If the addressee is not home, a failed delivery notice is left behind by the postman. The addressee has 15 calendar days to pick up your registered mail with confirmation of receipt (in the Post Office or Post Point mentioned on the failed delivery notice).
If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on your shipment.
You can give a postal mandate to someone (18 and older) using the postal mandate form. To do this you must:
- download, complete and sign the postal mandate form
- give a copy of both sides of your ID card to the postal proxy
When the postman comes around, your postal proxy will be asked to show the following documents:
- his/her own ID card
- the completed mandate form
- the copy of both sides of your ID card
