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What happens if my registered mail with customised insurance is stolen, lost or damaged?
FAQResidential
If registered mail with customised insurance is lost, stolen or damaged, the sender will receive compensation from bpost. The compensation will be in line with: the actual amount of direct damage the maximum amount of the customised insurance You can apply for this reimbursement via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.
How much do personalised stamps via MyStamp cost?
FAQResidential
Check the prices of personalised stamps on the MyStamp website. The more stamps your order, the cheaper. Moreover, bpost delivers your order for free.
How and where can I request proof of receipt?
FAQResidential
You can request proof of receipt for registered mail in 3 ways: In the My bpost app Via our online shipping tool At a Post Office or Post Point
, Requesting proof of receipt in the My bpost app
, Follow these steps: Open the app and tap “registered mail” from the list of products that can be sent. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in the app.
, Requesting proof of receipt via our online shipping tool
, Follow these steps: Go on the tool and and click on “Registered mail” from the list of products that can be sent. Select the format of your mail item and create an account or sign in. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in your account.
, Requesting proof of receipt at a Post Office or Post Point
, Follow these steps: Go to a Post Office or Post Point and ask for both a proof of deposit and a proof of receipt. Fill out both forms. Check the proof of receipt box on the barcode label and the proof of deposit. Affix the proof of receipt to the back of the mail item by folding over one of the self-adhesive strips on the front of the mail item. Drop off your mail item with the proof of deposit and proof of receipt at a Post Office or Post Point. Once your registered mail has been delivered you will receive the signed proof of receipt in your letterbox.
How do I write the address correctly on the envelope?
FAQResidential
Just like with electronic addresses, one letter can affect the proper delivery. Validate your address to be sure that it is known at bpost. The photo below shows how to write the address of the addressee correctly. Don't forget to mention the name of the addressee (required) and to put your own address on the back of your letter (recommended but not required). Adres brief EN Positioning zone of recipient address box Recipient address box Franking and cancellation zone Free zone for the sender Return address zone Index zone Semi-free zone for the sender (no address)
Where do I drop off my non-standardised letter?
FAQResidential
You can place your non-standardised letter in one of the many bpost mailboxes. If your envelope doesn't fit in the opening, drop it off in a Post Office.
In that case, enter the 6-digit code that you see on your email, My bpost app or text message into the Parcel Locker screen.
You will receive several emails throughout the delivery process of your parcel: You will receive an email as soon as the sender tells us they want us to deliver your parcel and provides us with your email address. When your parcel is sorted, you will receive an email confirming the planned delivery date with a timeslot and allowing you to choose a delivery preference, including the option for next working day delivery. On the day of delivery, you will receive an email stating an estimated time of delivery. If you will not be home at that time, the email enables you to indicate where you want your parcel to be delivered. If the postman delivered your parcel in your letterbox, in a safe place or to a neighbour, you will receive a confirmation email. If your parcel is available at a Pick-up Point, Parcel Locker or point of sale, you will receive a confirmation email. Every email includes a link to track your parcel via our Track & Trace page. You can also track your parcel at any time in the My bpost app or on Track & Trace. If the status of a parcel changes, you will be informed with a notification in the app. You can always choose where your parcel will be delivered if you are not at home.
Can I follow my parcel in any country?
FAQResidential
You can trace international shipments upon condition that we get the Track & Trace information from our foreign colleagues. Follow them in Track & Trace or via the My bpost app.
Who can take my parcel out of a Parcel Locker?
FAQResidential
Anyone can pick up your parcel. He or she must have the barcode, 6-digit code or the QR code that you received via email or in the My bpost app.
You can easily ask someone else to pick up your parcel. The process depends on the type of Parcel Locker your parcel has been delivered to.
, In a Parcel Locker with screen
, If you have received a parcel in a Parcel Locker with a screen, you will receive an e-mail containing: the barcode of your parcel a QR code a code of 6 digits and/or numbers (just below the QR code). With one of these three elements, someone else can pick up your parcel from a Parcel Locker. You can simply forward the e-mail you have received to the person who would like to pick up your parcel for you.
, In a Screenless Parcel Locker
, If your parcel has been delivered to a Screenless Parcel Locker, you need to send the barcode of your parcel to the person who would like to collect your parcel for you (you will find the barcode in the e-mail announcing that your parcel is available). The person who is picking up your parcel on your behalf should then enter the barcode of your parcel in their My bpost app. (You can add a shipment via the home screen). In turn, you will receive a tracking request for that parcel in the app. You can easily accept this request. If you do not, the request will be automatically declined after 24 hours. Once accepted, the designated person can track and collect your parcel for you. The process for the person to pick up your parcel is as follows: Go to the Parcel Locker and enable Bluetooth and location on your smartphone Open the My bpost app and select the parcel you would like to receive Follow the steps in the app to connect to the Parcel Locker Take out the parcel and close the door.
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