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for the key word « tarieven post adresse postal »
How long will my account remain active?
FAQResidential
Your Mobile Postcard account is kept valid with regular use. Your account will be deactivated if you have not used it to send a postcard or buy credits for three years.
Receive parcel from abroad
Residential
Follow your parcel from abroad with Track & Trace. Discover where your parcel goes if you are not at home.
Can I change the time of delivery?
FAQResidential
You can postpone delivery of your parcel once by one working day. You’ll get an email or a notification in the My bpost app stating the delivery date and location when your parcel is on its way. You’ll then be able to postpone delivery to the next working day.
What are the benefits of credits?
FAQResidential
By buying your credits in advance, you save yourself valuable time and money: You don't need to pay for your postcards one by one. The price of a postcard is cheaper if you buy multiple credits at one time. Your credits are linked to your accounts and always remain valid, even if the rates happen to change.
You can personalise a postcard for lots of people by resending the card. Send the card to one person. Then, in the app, go to 'Follow-up', tap on the sent card and choose 'Resend'. You can still edit the card to add, for example, a different salutation.
Are changes saved when I close the app?
FAQResidential
If you are logged in, the design of your postcard is saved when you close the app. You can work on it later. Go to Follow-up > On hold. The design is saved in the memory of your smartphone or your tablet. That means you cannot access it from a different device.
You can find the different Drop-off points and their opening hours: Via 'Find a Drop-off Point' In the online shipping tool when you create a shipping label You can also give your parcel to the postman when he delivers another one to you. More information about handing your parcel to the postman .
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form at the bottom of this page. We will ask for your contact details so that we can talk to the right postman about this.
I lost my smartphone. What happens with my credits?
FAQResidential
Luckily, your credits are linked to your account. You can simply install the Mobile Postcard app on your new smartphone and log in with your chosen email address and password. You'll find your available credits under the 'Credits' menu at the bottom of the app screen. Your designs, sent cards and addresses are saved on your smartphone. You'll unfortunately not be able to find these on your new device.
What does delivery to a safe place mean?
FAQResidential
Via MyPreferences you can list a safe place where your parcel can be delivered if you are not home. This is a place round your house. Tips: Make sure that the chosen place is safe, dry and easily accessible. Upload 2 photos via MyPreferences to help our postmen. Your safe place can be the garden shed or a spot under a lean-to. Please note that in some cases we can't deliver to your safe place. Discover in which cases .
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