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Why do I have to pay for the import of a shipment?
FAQResidential
My shipment is coming from within the EU
, Some regions of the EU are also subject to customs duties and VAT because they are not part of the EU customs territory, even if they belong to the geographical territory of the EU (e.g. the Canary Islands).
, My shipment is coming from outside the EU
, In accordance with European customs legislation and VAT regulations, you must pay taxes (customs duties, VAT, excise duty and administrative processing charges) on all commercial shipments from outside the EU. Your shipment will only be delivered if you pay these charges within 14 days of receiving the payment notification. Once the import fees are paid, your shipment will be presented to customs. If your shipment is a gift , you may be exempt from import charges in certain cases. If you order from a registered online shop (Import One-Stop Shop or IOSS), which pays the VAT in advance, you don’t have to pay any additional taxes, customs duties or administrative fees to the customs clearance service of bpost. You can easily recognise a recognised webshop: if your shopping basket states that VAT is included, you are safe! Most major webshops such as
, AliExpress, eBay and Wish
, are already registered. Ali Express Ebay Wish
, Please note:
, shipments with a value above €150 are always subject to customs duties and administrative processing costs.
My parcel was ordered from a European webshop. Why does it have to pass through customs or do I have to pay extra fees?
FAQResidential
In this case, your parcel comes from outside the EU, even if it was ordered from a European webshop. Some webshops send their products directly from the country of origin. If that country is outside the EU (e.g. the United Kingdom), you might be charged import costs. Always check the sender address of your parcel when ordering items online. If you receive a payment request for import costs, you can still refuse your parcel before making the payment. You can do this via the My bpost app or via Track & Trace. In that case, your parcel will automatically be returned to sender.
What does a barcode look like and where can I find it?
FAQResidential
There are several bpost barcodes in circulation for parcels. Here are the most common ones. 24 digits starting with 3299 or 3232 (e.g. 329998745632147852365873) 18 digits starting with 3232 (e.g. 323256984521032569) 13 characters starting with two letters (CE, EE, CD, CZ) and ending with two letters (e.g. EE123456789BE) 27 characters starting with JJBEA (e.g. JJBEA2356412012365478896541) The following barcodes are used for registered mail: 30 digits for national registered mail, starting with 010 (e.g. 010541288500452621221234567890) 13 characters for international registered mail, starting with R (e.g. RA123456789FR) You’ll find the barcode in the following places: shipping label receipt mailing receipt notice of absence (see image) confirmation email communication from the sender Afwezigheidsbericht
What happens to the photo of my proof of identity taken during the delivery of registered mail?
FAQResidential
We take great care to ensure that the photo taken of your proof of identity during the delivery of registered mail is securely saved to our system. Those photos are always taken with bpost secured devices. Your photo will never just be shared or made public. It is taken as a security measure to prove that the registered mail has been delivered to the right person. It remains confidential and is only accessed in very exceptional circumstances, such as a legal dispute about the delivery of the item. In that case, a judge may demand to see the photo of your proof of identity. The photo will only be released under strict legal conditions, in compliance with all applicable data protection laws and regulations. It is kept for 13 months in line with the legal retention period. At the end of this period it is automatically erased.
In principle, parcels that you receive from a sender within the European Union do not have to go through customs. However, Belgian customs can screen these shipments exceptionally. Some regions of the EU are subject to customs duties and VAT. This is because they are not part of the customs territory of the EU, even though they are part of the geographical territory of the EU (e.g., the Canary Islands). Always check the country of origin of your parcel. Something you order from a European webshop can also come from outside the European Union. In that case, you will have to pay any customs charges in advance via the My bpost app or via Track & Trace. You can always refuse these extra costs. Your parcel will then be returned to the sender.
I didn't receive a QR code. What do I do now?
FAQResidential
For bbox lockers with a screen, just enter the barcode on the screen. For Screenless bbox lockers, first enter the barcode in the My bpost app and then follow the steps in the app to collect your parcel. If you have opted for direct delivery to a bbox locker and if you did not receive an e-mail that your parcel is available, please check that our e-mail did not end up in your spam folder. If you have received an e-mail that your parcel is available, please read the steps in the e-mail carefully. For some bbox lockers, you do not need a QR code. If you did not receive an e-mail that your parcel is available, please contact a bbox locker responsible on 02 320 23 90.
Why do I have to pay 'fees for customs formalities'?
FAQResidential
Fees for customs formalities are administrative charges that are charged by the bpost customs clearance service for: determining the contents and value of the parcel contacting the addressee in case the contents, value and details of the parcel do not correspond or are incomplete; creating the required customs declaration; storage and warehousing of the shipment during the collection of customs duties. These charges apply to all shipments from outside the European Union (+ United Kingdom). You can, however, avoid additional taxes, customs duties and administrative costs by ordering from a registered online shop (Import One-Stop Shop or IOSS). You can easily recognise a recognised webshop: if your shopping basket states that VAT is included, you are safe! Most major webshops such as
, AliExpress, eBay and Wish
, are already registered. Ali Express Ebay Wish NB: shipments with a value above €150 are always subject to customs duties and administrative processing costs.
All international shipments are delivered within 10 business days . They may be delivered sooner, depending on the destination and the selected service: bpack World Express Pro Europe: no more than 1-2 business days Rest of the World: 2-5 business days Browse the delivery terms by country Standard services Home delivery worldwide (bpack World Business) in 2-10 business days. Browse the delivery terms by country for bpack World Business (NL) . B2B deliveries in Europe (bpack Europe Business) in 5 business days. Browse the delivery terms by country for bpack Europe Business (NL) . Delivery of your customer returns (bpack World Easy Retour) in 2-5 business days. Browse the delivery terms by country for bpack World Easy Retour (NL) . Delivery to Pick-up points (bpack@bpost international) Delivery to France in 3 business days (Tuesday to Saturday) Delivery to Luxembourg in 1 business day (Monday to Saturday) Delivery to the Netherlands in 2 business days (Monday to Saturday)
How do I make and order personalised stamps?
FAQResidential
How does MyStamp work?
, Step 1: Choose your photo
, Select a photo from your computer, tablet, smartphone, Picasa, Flickr or Facebook. It can be horizontal or vertical. You can edit your photo in the tool; for example you can zoom in or add some text. Good to know: the photos remain your property. bpost does not become the owner of your photo and does not have the right to use your photo unless you give explicit permission.
, Step 2: Make your choice
, Choose your stamp: Priority stamp, Non-Priority stamp (1 for standardised mail in Belgium and 2 for non-standardised mail up to 100 g), a Europe or World stamp. Choose the number of stamp sheets.
, Step 3: Enter your details
, Enter your promotional code then choose whether you want to log in or continue without an account.
, Step 4: Pay for your order
, Pay for your personalised stamps with Maestro, Visa, MasterCard or home banking.
When importing goods from outside the EU, you pay import costs (VAT, import duties and administrative costs) on all shipments. If your parcel is subsequently retained by customs due to import restrictions, you will not be able to recover the import costs. If there are problems with the delivery (loss, damage or address not found) after clearance, you cannot recover these costs. If your shipment is lost or damaged during the import procedure, please contact the sender. The sender can launch an investigation. If bpost is at fault, you will be compensated up to the amount of the customs formalities in case of a tracked shipment.
, Tips
, : if you buy something outside the EU, choose: a tracked shipment: that way you can follow your shipment online a registered online shop (Import One-Stop Shop or IOSS). They will ask you to pay the VAT in advance. This limits the costs and risks (import costs are not refunded in case of loss or damage) and shortens the delivery period.
Download My bpost app
