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I receive someone else's mail. What can I do?
FAQ
Residential
Is the address correct on the letters that you receive? bpost delivers shipments based on the address, not the name. We are required to deliver letters intended for your address to you. You no longer want to receive someone else's letters? Cross out the address, write on the envelope that this person no longer lives at this address, then place the letter in a red mailbox or in the mailbox at a Post Office. We will inform the sender. Is the address on the letters that you receive incorrect? We are sorry that our postman is delivering someone else's mail in your letterbox. The best way to report this is via the online form at the bottom of this page. We will ask for your contact details so that we can talk to the right postman about this.
Who can pick up my shipment at the Pick-up point?
FAQ
Residential
Who can pick up your shipment depends on the type of shipment.
, My shipment is a parcel
, Anyone can pick up your parcel from a Pick-up Point or Parcel Locker as long as that person has the barcode of your parcel. You can find the barcode in the confirmation email, the My bpost app or on the notice of absence you received in your letterbox.
, My shipment is registered mail
, You can recognise registered mail by the barcode starting with the numbers ‘010’ or the letter ‘R’. Only the specified recipient can pick up registered mail upon presentation of their ID card and the barcode. You can also give a postal mandate to someone else by signing the notice of absence and giving it to the person who will pick up your shipment. More information about giving a postal mandate to pick up registered mail .
Registered mail with confirmation of receipt
Residential
The advantages of registered mail. Extra certainty with a signed confirmation of receipt.
My parcel is not at the Pick-up point. What now?
FAQ
Residential
We are sorry that you were unable to collect your parcel. Please check the following before contacting our customer service: Whether your parcel is not at a different Pick-up point or bbox locker. This can happen very exceptionally. You will always be informed via e-mail, in the My bpost app or via Track & Trace. Whether your parcel has not been returned to the sender. Your parcel remains available maximum 5 days in a bbox and 14 days at a Pick-up point. You will always find the latest pick-up date in the e-mail you have received from us (or in the My bpost app).
, My parcel is not at the pick-up point
, If your parcel should be available at the Pick-up point according to Track & Trace, but it isn’t, ask for more information via the chatbot, in Track & Trace or in the My bpost app. This should be the quickest way to get an update on the status and the whereabouts of your parcel. If not,
, if you are the sender
, , you can fill out the online form to start an investigation.
, My parcel is not in the bbox
, If your parcel had to be delivered to a bbox with a screen , please call 02 320 23 90 (24/7 available). If your parcel had to be delivered to a Screenless bbox , please call 02 278 50 87 (24/7 available).
Can I follow my parcel online?
FAQ
Residential
You can follow your parcel online with: Track & Trace the My bpost app If you have a bpost account , you can also follow your parcel in the bpost shipping tool. You'll need the barcode number of your parcel. Those details are on your shipping label or you received them via text message or e-mail; they are also on the shipping receipt or Post Office receipt.
, Please note:
, If your barcode starts with the
, letter ‘U’
, , you cannot track your shipment. This barcode is only used to facilitate the import procedure and present the shipment to Belgian customs. After the shipment is released, it will be handed over to bpost without further tracking.
, Follow my shipment abroad
, You can follow your shipment abroad online via Track & Trace or the My bpost app using the barcode number of your shipment. As soon as your parcel crosses the border, another foreign postal service will take care of the delivery. From the moment your parcel is abroad, we depend on information from our foreign colleagues.
bpost prints your label for you.
Residential
bpost prints your label for you.
Days with changes to bpost services
Residential
A few days a year, we adapt our services to popular holidays and the closing days of banks and public services. Find out on which days bpost adjusts its services.
How do I know when I can collect my parcel?
FAQ
Residential
You can always check online (via e-mail, Track & Trace or the My bpost app ) when your parcel will be available. If we cannot reach you digitally, we will pop a failed delivery notice through your letterbox stating where and when you can pick up your parcel. Please note that the Pick-up point can still change.
See the steps for activating Mastercard Identity Check on your bpaid card in the bpaid app. Or check out the instructional video below the answer. 1. Log in to your bpaid account in the app. If your card is not secure, the app will ask you whether you wish to activate your card for online payments. 2. You can also do this yourself in “Manage card” > “Activate online payments”. 3. If you have already linked a mobile phone number to your card, you can continue. If not, follow the instructions for registering a mobile phone number at a Post Office. 4. You will receive an activation code by text message on that number. Enter this six-digit code when requested in the app. 5. The next step is setting your Mastercard Identity Check mPIN. This is a six-digit code you use for online transactions protected with Mastercard Identity Check. Depending on your smartphone, you can also use Face ID of fingerprint recognition. 6. In the event of an online transaction you will be asked to authorize your payment in the bpaid app by means of your mPIN, Face ID or fingerprint recognition. 7. After confirmation the “Activate online payments” option will no longer be visible in the “Manage card” menu.
, Instructional video
Download My bpost app
