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A positive impact on society
Residential
As a healthy postal and parcel-delivery organisation, we regard it our duty to exert a positive influence on people and society. By working closely with suppliers, customers and communities, we contribute wherever possible to a sustainable society.
Can I transfer money anonymously with Ria?
FAQResidential
You cannot transfer money anonymously with Ria Money Transfer. You must prove your identity with a valid identity document for every money transfer.
Discover the first Belgian crypto stamp: a physical stamp with digital twin. Pre-sale from Oct. 16, shipping on Oct. 21, 2024.
Returning or sending back a parcel
Residential
Do you want to return your online purchase or parcel? Discover the different return options to send back your parcel quickly and economically. Includes Track & Trace.
Can someone who finds my code pick up the money?
FAQResidential
The identity document is checked in the Post Office or Ria agency to make sure that the requester is truly the addressee.
Receive registered mail
Residential
Safely and worry-free
The ultimate Track & Trace experience
Residential
The ultimate Track & Trace experience
See the steps for activating Mastercard Identity Check on your bpaid card in the bpaid app. Or check out the instructional video below the answer. 1. Log in to your bpaid account in the app. If your card is not secure, the app will ask you whether you wish to activate your card for online payments. 2. You can also do this yourself in “Manage card” > “Activate online payments”. 3. If you have already linked a mobile phone number to your card, you can continue. If not, follow the instructions for registering a mobile phone number at a Post Office. 4. You will receive an activation code by text message on that number. Enter this six-digit code when requested in the app. 5. The next step is setting your Mastercard Identity Check mPIN. This is a six-digit code you use for online transactions protected with Mastercard Identity Check. Depending on your smartphone, you can also use Face ID of fingerprint recognition. 6. In the event of an online transaction you will be asked to authorize your payment in the bpaid app by means of your mPIN, Face ID or fingerprint recognition. 7. After confirmation the “Activate online payments” option will no longer be visible in the “Manage card” menu.
, Instructional video
Do I have to have an address to use Ria?
FAQResidential
The counter clerk in your Post Office uses the address that is on your identity document or the address that you indicate and confirm when signing the money transfer form.
I do not have a last name. Can I pick up money?
FAQResidential
If you officially do not have a last name, you can pick up money with Ria Money Transfer. In that case, enter ‘No name’ in the last name field on the document that you receive.
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