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Did you send your postcard via the app before 3 p.m.? Because we then print and send your card the same day. If you sent the card to an address in Belgium as 'Priority' mail, it should be delivered the first day after it has been made. If the card is sent as 'Non-priority', it should be delivered within three working days. If you sent the card to an address in a country other than Beglium, the delivery will be the responsibility of the postal service in that country. Was the arrival of your card delayed? Let us know via the online form at the bottom of this page.
You can choose the date your postcard will be sent, but not the date it will be delivered. This means you're able to plan the sending of your cards in advance. We print your cards on the planned date and send them the same day. If you send your card to an address in Belgium by 'Priority' mail, it will be delivered the first workday after being made. If you send your card to an address in Belgium by 'Non-priority' mail, it will be delivered in Belgium within three workdays. If you send a card to an address in a country other than Belgium, the delivery is in the hands of the postal service of that country.
Why was my priority letter not delivered on time?
FAQResidential
We're sorry that your letter with a priority stamp was not delivered on time. Your priority letter will be delivered the next day in Belgium in 95% of the cases if: Your priority letter is placed in a red mailbox before the last collection of the day. The collection time is listed on the mailbox. Your priority letter is handed in at a Post Office or Post Point before the last collection. The collection time is listed in every Post Office and Post Point. Only in exceptional cases will your priority letter not be delivered on time (e.g. a technical malfunction). As a regulator of the postal market, BIPT sees to it that at least 95% of the letters with a priority stamp are delivered within Belgium the next workday.
How do I dispute import costs on a gift?
FAQResidential
You will receive an invitation to pay import costs if your shipment does not meet all the conditions for a gift. Therefore, you first need to check when a parcel is considered a gift . If you believe that your parcel does meet these conditions, you can apply for an exemption by contesting the import costs. To do so, ask the sender to send you an e-mail confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift Afterwards, enter your barcode and postal code via Track & Trace or via the My bpost app. There you will find a link to an online form to dispute your import costs. Upload the sender's email to this form as proof.
How do I dispute import costs on a gift?
FAQResidential
You will receive an invitation to pay import costs if your shipment does not meet all the conditions for a gift. Therefore, you first need to check when a parcel is considered a gift. If you believe that your parcel does meet these conditions, you can apply for an exemption by contesting the import costs. To do so, ask the sender to send you an e-mail confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift Afterwards, enter your barcode and postal code via Track & Trace or via the My bpost app . There you will find a link to an online form to dispute your import costs. Upload the sender's email to this form as proof.
bpost also delivers parcels for DHL in Belgium. You must attach a valid DHL shipping label on your return shipment. Your parcel will be delivered to the original sender by DHL. A parcel that is delivered by a different postal service can always be sent back with bpost. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail. The price depends on the weight, the size and the destination. Use our online tool to calculate the price of your parcel. One of our partners is responsible for the delivery of your return shipment outside Belgium.
Datatransfer
Residential
Datatransfer
Screenless Parcel Lockers
Residential
Send, receive and return parcels easily with the My bpost app. Discover how it works.
The mail delivery may be disrupted due to exceptional circumstances (a strike, illness or extreme weather conditions). In that case, we do all that we can to deliver your mail correctly and as quickly as possible. Do you have a contract with our Moving Department and you don't receive mail at your new address? Perhaps something has gone wrong with forwarding your mail or your contract with the Moving department has expired. Check this in the frequently asked questions about the Moving department . If there is another reason, your can report your incorrect postal delivery online, preferably via our online form . We will ask for your contact details so that we can inform the right employee and can deliver your mail correctly in the future.
This status appears when the sender confirms that we can deliver your parcel on his behalf. Either the sender is still preparing the parcel, or the parcel has been handed over to bpost but still needs to be sorted and processed. Most parcels are processed within 5 days after the sender has chosen bpost as postal service.
, After 5 days, my parcel still has the status 'in preparation'
, I am the receiver
, Contact the sender to find the best solution for your order (e.g. reship your order or receive a refund). The sender is the only one who can start an investigation via bpost.
, I am the sender
, If you are the sender of the parcel, please contact our customer service using our online form . This way you can immediately provide all the necessary information and documents to start an investigation.
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