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Where do I drop off my non-standardised letter?
FAQResidential
You can place your non-standardised letter in one of the many bpost mailboxes. If your envelope doesn't fit in the opening, drop it off in a Post Office.
In that case, enter the 6-digit code that you see on your email, My bpost app or text message into the Parcel Locker screen.
You will receive several emails throughout the delivery process of your parcel: You will receive an email as soon as the sender tells us they want us to deliver your parcel and provides us with your email address. When your parcel is sorted, you will receive an email confirming the planned delivery date with a timeslot and allowing you to choose a delivery preference, including the option for next working day delivery. On the day of delivery, you will receive an email stating an estimated time of delivery. If you will not be home at that time, the email enables you to indicate where you want your parcel to be delivered. If the postman delivered your parcel in your letterbox, in a safe place or to a neighbour, you will receive a confirmation email. If your parcel is available at a Pick-up Point, Parcel Locker or point of sale, you will receive a confirmation email. Every email includes a link to track your parcel via our Track & Trace page. You can also track your parcel at any time in the My bpost app or on Track & Trace. If the status of a parcel changes, you will be informed with a notification in the app. You can always choose where your parcel will be delivered if you are not at home.
Can I follow my parcel in any country?
FAQResidential
You can trace international shipments upon condition that we get the Track & Trace information from our foreign colleagues. Follow them in Track & Trace or via the My bpost app.
Who can take my parcel out of a Parcel Locker?
FAQResidential
Anyone can pick up your parcel. He or she must have the barcode, 6-digit code or the QR code that you received via email or in the My bpost app.
You can easily ask someone else to pick up your parcel. The process depends on the type of Parcel Locker your parcel has been delivered to.
, In a Parcel Locker with screen
, If you have received a parcel in a Parcel Locker with a screen, you will receive an e-mail containing: the barcode of your parcel a QR code a code of 6 digits and/or numbers (just below the QR code). With one of these three elements, someone else can pick up your parcel from a Parcel Locker. You can simply forward the e-mail you have received to the person who would like to pick up your parcel for you.
, In a Screenless Parcel Locker
, If your parcel has been delivered to a Screenless Parcel Locker, you need to send the barcode of your parcel to the person who would like to collect your parcel for you (you will find the barcode in the e-mail announcing that your parcel is available). The person who is picking up your parcel on your behalf should then enter the barcode of your parcel in their My bpost app. (You can add a shipment via the home screen). In turn, you will receive a tracking request for that parcel in the app. You can easily accept this request. If you do not, the request will be automatically declined after 24 hours. Once accepted, the designated person can track and collect your parcel for you. The process for the person to pick up your parcel is as follows: Go to the Parcel Locker and enable Bluetooth and location on your smartphone Open the My bpost app and select the parcel you would like to receive Follow the steps in the app to connect to the Parcel Locker Take out the parcel and close the door.
How can I be sure that I enter the correct address?
FAQResidential
When you type a Belgian address, the app automatically checks whether bpost is familiar with that address. If the app suspects an error, it will give you a warning message and a suggested correction. Tip: always add the box number if there is one.
Can I get an invoice for my company?
FAQResidential
An invoice is not possible for postcards you make in the Mobile Postcard app. But you can get an invoice if you purchase promotional codes to give as gifts to your clients. Discover more options for your company on the bpost Mobile Postcard website.
Can I change the time of delivery?
FAQResidential
You can postpone delivery of your parcel once by one working day. You’ll get an email or a notification in the My bpost app stating the delivery date and location when your parcel is on its way. You’ll then be able to postpone delivery to the next working day.
Where should I drop off my registered mail?
FAQResidential
You can drop off your registered mail at 3 different locations: At a Post Office At a Post Point In a Red Letterbox.
, Note:
, you can only do this if you use a shipping label that you create using the My bpost app or online shipping tool .
Download My bpost app
