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This depends on where your parcel was sent.
, My parcel comes from inside the European Union
, Customs is authorised to check all shipments from inside the European Union. That usually involves suspect shipments from EU member states and shipments with excisable goods inside the European Community. Your parcel doesn't usually experience extra delays.
, My parcel comes from outside the European Union
, These parcels undergo an import procedure by default. The handling period depends on the following two factors: whether your parcel has enough information, such as the value and nature of the goods. (If that is not the case, you will receive a letter a few days later. In that case, the handling period is extended until you send the additional information). The customs clearance service of bpost checks whether VAT, customs fees or other duties have to be paid on your parcel. whether customs or other official authorities have to check your parcel. That is the case for medicine, plants and food, weapons, suspected counterfeit goods, etc. You can follow the status of your parcel online with Track & Trace and the My bpost app.
If you are not at home, the postman will deliver the registered mail in accordance with the delivery preferences you have set in the My bpost app. If you have not set any delivery preferences, the postman will leave a failed delivery notice. This notification clearly states: Where you can pick up your mail the dates and times when you can pick up your mail Delivery preferences for registered mail You can set your preferences for how your registered mail is to be delivered in the My bpost app. These are the options: Delivered to your letterbox: we won’t ring your bell, we’ll simply put the mail straight through your letterbox. Proxy: in the app you authorise someone else to take receipt of your registered mail. More details about proxies . Postpone delivery to your home by one working day. Immediate delivery at a Post Office or Post Point. These last two options only become available once a registered mail has been announced. In that case, you’ll get an email or an app notification stating the delivery date and location.
Accessibility statement
Residential
Bpost is committed to ensure digital accessibility, in accordance with the European Accessibility Act.
We work at night so you start bright
Business
Your goods and materials arrive before 7 a.m., delivered directly to wherever your team begins their day. Choose the location that works best for you: on-site, at a delivery van, or one of our strategically placed bbox-lockers. Your mobile workforce saves precious morning hours and can dive straight into productive work.
Paying fees upon delivery
Residential
Costs associated with your parcel? From now on you can pay the postman with mobile banking
Who do you want to send for?
Business
Who do you want to send for?
How do I send a letter abroad?
FAQ
Residential
To send a letter abroad, you need an international stamp: a Europe stamp for European destinations a World stamp for the rest of the world. You can use whatever sort of paper or envelope for your international letter. You can mail your letter by dropping it in one of bpost's Red Mailboxes or drop it off in a Post Office or Postal Point .
Information notice on the use of cookies
Residential
Information notice on the use of cookies
Where should I drop off my registered mail?
FAQ
Residential
You can send
, international
, registered mail in every Post Office or Post Point. You can only drop off your registered mail
, with customised insurance
, at a Post Office. You can also go to a Post Office to make your shipment ready for mailing. That way you are sure that the strict rules related to this type of mail are applied. You can drop off your
, domestic
, registered mail (Destination address is in Belgium) at 3 different locations: At a Post Office At a Post Point In a Red Letterbox.
, Note:
, you can only do this if you use a shipping label that you create using the My bpost app or online shipping tool .
, When do I receive the proof of deposit when dropping off my registered mail in a Red Letterbox?
, You receive the proof of deposit when your mail item enters our network. It is advisable to check the collection times for the Red Letterbox in question. If you drop off your mail item after the last collection of the day it will only enter our network next working day. The proof of deposit will appear in the My bpost app or in your online shipping tool account and is a legally valid document proving that your mail item has been posted.
Why do I have to pay for the import of a shipment?
FAQ
Residential
My shipment is coming from within the EU
, Some regions of the EU are also subject to customs duties and VAT because they are not part of the EU customs territory, even if they belong to the geographical territory of the EU (e.g. the Canary Islands).
, My shipment is coming from outside the EU
, In accordance with European customs legislation and VAT regulations, you must pay taxes (customs duties, VAT, excise duty and administrative processing charges) on all commercial shipments from outside the EU. Your shipment will only be delivered if you pay these charges within 14 days of receiving the payment notification. Once the import fees are paid, your shipment will be presented to customs. If your shipment is
, a gift
, , you may be exempt from import charges in certain cases. If you order from a registered online shop (Import One-Stop Shop or IOSS), which
, pays the VAT in advance
, , you don’t have to pay any additional taxes, customs duties or administrative fees to the customs clearance service of bpost. You can easily recognise a recognised webshop: if your shopping basket states that VAT is included, you are safe!
, Fees for customs formalities
, are administrative charges that are charged by the bpost customs clearance service for: determining the contents and value of the parcel contacting the addressee in case the contents, value and details of the parcel do not correspond or are incomplete; creating the required customs declaration; storage and warehousing of the shipment during the collection of customs duties.
, Please note:
, shipments with a value above €150 are always subject to customs duties and administrative processing costs.
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