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Your video message remains viewable with the QR code on your postcard for one year. A video postcard is fun to get and to send.
Your photo must be at least 1831 x 1276 pixels. If you have a smartphone that is less than four years old, the quality of the photos you take with it should be fine. Tip for better photo quality: it's better to take a step forward than to zoom in.
Are you sure your Mobile Postcard didn't arrive and that you filled in a correct address? Use the online form at the bottom of the page to contact our customer service.
How do I create an account for the Mobile Postcard app?
FAQResidential
Use your existing bpost account or if you don't have one yet, simply create one by completing the following steps: Download the Mobile Postcard app via the App Store or Google Play. Open the app and select ‘Menu’ in the bottom right corner. Select ‘Log in’ and then ‘New account’. Fill in the requested details. Your email address is used as your login account. You'll receive an email to confirm your registration.
How do I know if my Mobile Postcard has arrived?
FAQResidential
You know when your postcard has been sent when you receive a confirmation email. In the app, under 'Follow-up' it will also say 'Sent'. It should arrive the next workday for 'Priority' mail to a Belgian destination, and within three days for 'Non-priority' mail to a Belgian destination. Of course, you can ask the addressee whether your card has arrived.
The price per postcard drops if you buy at least five credits in advance. Check all our prices under 'Cards and envelopes'.
No, the app doesn't give a warning. However, you can check what your postcard will look like using the print preview. If you took the photo with a smartphone that is less than four years old, the quality should be fine. If your smartphone is older, make sure that the photos are at least 1831 x 1276 pixels. Tip for better photo quality: when you zoom in, the image is not as sharp. It's better to come a step closer than to zoom in.
You can send your Mobile Postcard from and to any destination in the world.
Did you send your postcard via the app before 3 p.m.? Because we then print and send your card the same day. If you sent the card to an address in Belgium as 'Priority' mail, it should be delivered the first day after it has been made. If the card is sent as 'Non-priority', it should be delivered within three working days. If you sent the card to an address in a country other than Beglium, the delivery will be the responsibility of the postal service in that country. Was the arrival of your card delayed? Let us know via the online form at the bottom of this page.
No. Because it is private correspondence, we do not check it systematically. We only access the files if genuinely necessary (e.g. to check the quality). Use Mobile Postcard with respect: only use photos that you own. Do not mail shocking, unethical or illegal photos. If we receive reports of improper images or messages, we will inform the authorities.
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