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How can I pay the import costs?
FAQResidential
Once the import costs are calculated, you will find a detailed overview of the costs in Track & Trace and in the My bpost app. You will receive a request to pay the import costs. This can be by email, text message or notification if you have installed the My bpost app. If the sender did not send us the data digitally, you will receive a letter with a payment request. You can make the payment securely via the My bpost app or by signing in via Track & Trace. You can pay via Bancontact, Mastercard, Visa or mobile banking. Also from abroad. PayPal and bank transfers are not possible. Exceptionally, you can pay your import costs in another way . Watch out for fake messages and phishing; bpost will never ask you to pay by bank transfer or provide a bank account number. Read all about it on our phishing page .
If you purchase something within Europe, you do not have to pay any import costs on it. However, for some regions within the EU that are not part of the EU customs territory (e.g. the Canary Islands) you will have to pay import costs. Areas in Europe that are an exception Discover the areas in Europe that are an exception . Also keep in mind that some online shop ship their products directly from the country of origin. An online shop address that ends with an EU country code, such as .be, .nl or .fr, does not necessarily ship its goods from the EU. If the shipping address is outside the EU (e.g. the United Kingdom), you will have to pay import costs. Always check the sender address of your parcel when ordering items online.
If you receive a parcel at home with 'payment on delivery', you can pay for it in various ways:
, Cash
, You can pay cash to the postman, but then you must give the exact amount.
, Mobile
, You can also pay by mobile phone using your banking app or the Payconiq by Bancontact app. The postman will then create a QR code which you scan with your banking app. You will both receive a confirmation of the payment. The postman will deliver your parcel with payment at a Post Office or at a Post Point when: You are not at home. you cannot pay the exact amount in cash or via your mobile phone you would like to pay with a debit or credit card. the amount involved is more than EUR 1,000.
My parcel was ordered from a European webshop. Why does it have to pass through customs or do I have to pay extra fees?
FAQResidential
In this case, your parcel comes from outside the EU, even if it was ordered from a European webshop. Some webshops send their products directly from the country of origin. If that country is outside the EU (e.g. the United Kingdom), you might be charged import costs. Always check the sender address of your parcel when ordering items online. If you receive a payment request for import costs, you can still refuse your parcel before making the payment. You can do this via the My bpost app or via Track & Trace. In that case, your parcel will automatically be returned to sender.
Where can I hand in my parcel?
FAQResidential
You can drop off your parcel in various places and ways: in a Post Office, Post Point or Parcel Point: up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³. in some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt. in a Parcel Locker to the postman when he has just delivered a parcel to you. More information about giving your parcel to the postman . you can have it picked up at home for a fee in a MassPost Center (from 20 to 250 parcels per day, with or without an appointment) Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights .
There are several ways to print a shipping label created in the My bpost app: You can print it from the app if your smartphone is connected to a printer. After creation in the app, you will receive an email containing the shipping label, which you can print using your computer. You can also send the email with the shipping label to someone who can print it for you. You can choose to have your shipping label printed in a Post Office or Post Point (€0.75). This option must be ticked when you create your shipping label (last step in the process). You will receive a unique barcode; show this at a Post Office or Post Point. An employee will print your shipping label and make sure your parcel is delivered.
How do I send registered mail to a Belgian address?
FAQResidential
You can send registered mail to a Belgian address in various ways.
, Via the My bpost app or shipping tool
, You can prepare your registered mail item in the My bpost app or via our online shipping tool . You can create a shipping label to affix to your registered mail item, which you can drop off in a Red Letterbox, at the Post Office or at a Post Point. In the My bpost app or through the shipping tool you can choose from: Standard registered mail Registered mail with proof of receipt
, At a Post Office or Post Point
, The person at the counter at a Post Office or Post Point can help you create your registered mail item. You can choose from: Standard registered mail Registered mail with proof of receipt Registered mail with personalized insurance (for items of value)
How can I avoid paying import costs?
FAQResidential
Since 1 July 2021, new customs rules apply and VAT must be paid on all shipments from outside the EU. If no VAT is stated at the point of purchase, additional import charges will be applied. To avoid additional import charges and increased VAT (as you pay VAT on customs clearance fees), we recommend that you order:
, from a registered webshop outside the EU.
, These shops settle the VAT on your purchase in advance so you don’t pay import charges and your shipment is processed more quickly. More info on how to recognise an IOSS registered webshop .
, from a webshop that ships from within Belgium or the European Union.
, Remember the United Kingdom is no longer part of the European Union.
, Please note:
, For goods with a value above €150, you will always have to pay customs clearance fees. In this case, the import charges cannot be paid via the webshop.
What happens to the photo of my proof of identity taken during the delivery of registered mail?
FAQResidential
We take great care to ensure that the photo taken of your proof of identity during the delivery of registered mail is securely saved to our system. Those photos are always taken with bpost secured devices. Your photo will never just be shared or made public. It is taken as a security measure to prove that the registered mail has been delivered to the right person. It remains confidential and is only accessed in very exceptional circumstances, such as a legal dispute about the delivery of the item. In that case, a judge may demand to see the photo of your proof of identity. The photo will only be released under strict legal conditions, in compliance with all applicable data protection laws and regulations. It is kept for 13 months in line with the legal retention period. At the end of this period it is automatically erased.
If you want to give the mail carrier old electronic devices (e.g. headphones, tablet or laptop), keep the following guidelines in mind: The mail carrier must ring your bell first and deliver a parcel to your address You are allowed to give the mail carrier max. 2 parcels per visit Make sure there are no batteries in your devices Use a sturdy box or bag, seal it completely and stick a Recupel shipping label on it. Your parcel can weigh max. 30 kg Your parcel may not exceed 50 cm x 30 cm x 30 cm Keep in mind that the parcel can be refused if it does not meet the requirements. It can also be refused if the parcel cannot be carried safely due to loose cables, for example. The mail carrier will not accept large electrical appliances such as refrigerators, ovens, washing machines, etc. You can always take these to a recycling centre.
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