Search result
492 results
filters
Residential
Business
Public-Sector
Pages
FAQ
Blog
filters
492
results
for the key word
« Contact Cardcvv.com DUMPS FOR SALE, CVV DUMPS WEBSITE, CHEAP DUMPS, VERIFIED SELLER »
How can I receive my money?
FAQ
Residential
You pick up the money in a Post Office in your neighbourhood or in a Ria agency. On the ‘Receive money’ form, fill in the transaction PIN code, the first and last name of the sender, and the country where the money was sent. Give the completed form to the counter clerk together with your identity document. After your details are checked, the counter clerk will pay out the amount in cash. You have 40 days to pick up your money in a Post Office or Ria agency.
, Can someone else pick up the money?
, You must always pick up the money in person. If you really can't pick it up in person then the sender must go back to the Post Office or Ria agency. The sender must modify the transaction and indicate a different addressee.
Ecozone: a unique concept in Europe
Residential
By inventing the Ecozone concept, bpost is transforming the world of logistics. In these zones, the fleet is electric, bicycle delivery comes first, and a dense network of bbox lockers and Pick-up points makes sending and receiving parcels easier. The impact? Less CO₂, less noise, and noticeably cleaner air for everyone.
Paying fees upon delivery
Residential
Costs associated with your parcel? From now on you can pay the postman with mobile banking
Is my parcel protected against damage, theft and loss by default or do I need an extra guarantee?
FAQ
Residential
Sent within Belgium (national)
, With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or damage. If your parcel is shipped ‘with guarantee’, you will be reimbursed for the value of the contents of the shipment (up to €500) +
,
, the shipping costs. If the contents only include documents, you will receive a €15 compensation.
, Sent outside Belgium (international)
, Depending on the shipping option , you are entitled to the following compensation:
, Economy
, : no compensation
, Standard
, : the maximum compensation is 40 SDR* + 4.5 SDR* per kg + the postage fees. More information about this calculation .
, With guarantee:
, You will be reimbursed for the value of the contents of the shipment (up to €500) + the shipping costs. If the contents only include documents, you will receive a €15 compensation.
Choose your delivery solution and send your parcel to an address or one of the 2800 Pick-up points in Belgium. Parcel is delivered the next workday after it is handed in.
Why hasn't my international shipment been delivered?
FAQ
Residential
You can
, follow your parcel online
, with: Track & Trace the My bpost app If you have a bpost account , you can also follow your parcel in the bpost shipping tool. You'll need the barcode number of your parcel. Those details are on your shipping label or you received them via text message or e-mail; they are also on the shipping receipt or Post Office receipt.
, Please note:
, If your barcode starts with the
, letter ‘U’
, , you cannot track your shipment. This barcode is only used to facilitate the import procedure and present the shipment to Belgian customs. After the shipment is released, it will be handed over to bpost without further tracking.
, My parcel comes from inside the European Union
, There is no default import procedure. If it wants to, customs can check shipments from inside the European Union. Some regions of the EU are also subject to customs duties and VAT because they are not part of the EU customs territory, even if they belong to the geographical territory of the EU (e.g. the Canary Islands).
, My parcel comes from outside the European Union
, In this case an import procedure for your parcel will start upon its arrival in Belgium. The duration of this procedure depends on the following: Whether or not you already paid VAT on your shipment via the online shop The value of your shipment If you did not pay any VAT in advance or your shipment is worth more than €150, the bpost customs clearance service must first determine the import costs. To do this, the value of the contents of your shipment must be known (based on the invoice). If this is not provided, bpost will ask you to upload the invoice of your purchase online. You have 14 days to pay the import costs (VAT, import duties or any other customs fees and formalities). Most shipments are cleared within a week. In this phase, your goods are declared to Belgian customs. Customs has the right to check the content of your shipment. Please allow an additional 3 to 7 days for delivery in case of extra inspections.
, My parcel is a gift
, A parcel can be exempt from import costs when meeting the following conditions .
I just missed my parcel. Can the postman pass by again today?
FAQ
Residential
No, regrettably that is not possible. For logistical reasons, our postmen cannot pass by your home once again.
, I have not yet set any delivery preferences
, If you haven’t yet set your delivery preferences, we will generally try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel: Digitally in the My bpost app or in Track & Trace, if we know your email address. By means of a failed delivery notice if we cannot reach you digitally. In this case, your parcel will not be available immediately. You or someone else can collect your parcel from the Pick-up point within 14 calendar days.
, I have set delivery preferences
, In this case your parcel will be delivered in accordance with your preferences (at a Pick-up point, in a safe place or at a neighbour). For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track & Trace .
How long are my credits valid?
FAQ
Residential
Your credits for making postcards remain valid for three years after the last time you send a postcard or buy credits using the Mobile Postcard app.
What are the dimensions of the different bpost parcels?
FAQ
Residential
bpost packaging comes in different sizes. There is a suitable box for every parcel. See our packaging guide for tips on preparing your parcel.
Can I use personalised MyStamp stamps on square envelopes?
FAQ
Residential
You can use personalised MyStamp stamps for all standardised and non-standardised mail. It is the ideal stamp for invitation cards. In that case, choose a stamp with a value of 2.
Download My bpost app
