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Can I use my franking machine with the new red memorial bag?
FAQ
Residential
No, a franked envelope can cause issues with automatic processing and tracking of memorial invitations. Therefore, do not use a franking machine when using the red memorial bag. Note: You can still use your franking machine for memorial invitations, but they will be sent through the traditional priority mail circuit and will not benefit from our new approach.
Where can I find my secure delivery code?
FAQ
Residential
Your code will be quoted in the bpost status emails sent to the address you used to make your online purchase. If you use the same email address for the My bpost app, you will also find the code there. The code consists of 6 digits and a QR code. To receive your parcel, you can have the QR code scanned or show the 6 digits.
What if I prefer not to receive parcels in a Bbox?
FAQ
Residential
You can change your delivery preferences and opt for home delivery or directly to another Pick-up point. We try to accommodate your preferences as much as possible. If home delivery is not possible and there are no other options available, your parcel can still be delivered to a Bbox. That way, you can still pick it up whenever it suits you.
Can I follow my letter with Track & Trace?
FAQ
Residential
Currently you cannot follow your letters and cards online with Track & Trace. That is because thy don't have a unique reference number or barcode. You cannot follow priority and non-priority mail sent to destinations inside or outside Belgium. If your mail does have a barcode, for example a parcel or registered Mail, then you can follow it online with Track & Trace.
I can only pick up my registered mail after the last date on the failed delivery notice. What should I do?
FAQ
Residential
In this case, you have two possibilities: Either you give a postal mandate form to someone (18 and older) to pick up the registered mail in your place Or you have the Moving Department at bpost keep your mail until you return .
You can set up this service free of charge in the My bpost app under ‘delivery preferences’. All you need to do is identify yourself. You can do that using itsme or by scanning your ID card in the app. You can also go along to a post office to request delivery of registered mail straight to your letterbox. You will have to show your ID card for this.
Yes, with this option the receiver can pay the amount of your shipment to the postman , mobile or cash. This amount will then be transferred to your account within 7 working days. If the receiver does not wish to pay for the parcel, it will be returned to you. You can select the 'payment upon delivery' option in the online shipping tool.
The website where I ordered my parcel says 'free returns', but bpost is still charging shipping fees. Why is that?
FAQ
Residential
If the counter clerk at your Post Office or Post Point asks you to pay, then the return shipment is not free. Read the terms and conditions for returning parcels on the website of the online shop. Your return shipment is probably an exception to the free returns policy.
Sometimes the Pick-up point changes at the last minute – for example, when a parcel locker is full or a location is temporarily closed. In that case, bpost will deliver your parcel to another location nearby. The webshop email may still refer to the originally planned Pick-up point, which can be a bit confusing. Rely on the email from bpost: it contains the correct address to collect your parcel.
We will only leave a failed delivery notice if we cannot reach you digitally. That helps us cut our paper consumption. For the latest information about the status and whereabouts of your parcel, see our emails, the My bpost app or Track & Trace . You can collect your parcel by showing the barcode number of your parcel in the e-mail or in the My bpost app.
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