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When can I expect to receive a paper failed delivery notice?
FAQ
Residential
We will only leave a failed delivery notice: If we cannot reach you digitally. If the shipper does not share your email address with us. You don’t have a bpost account or have not set any delivery preferences. Your parcel is sent by a private individual. That could be a present from a friend or family, say.
I have sent my parcel via the bbox locker, but I did not receive a confirmation e-mail. What do I do now?
FAQ
Residential
Once you have followed all the instructions on the screen, you will normally receive a confirmation e-mail. If you did not receive an e-mail, please call us on 02 320 23 90.
bpost does all it can to deliver registered mail on the next workday. If you notice with Track & Trace that the registered mail you sent is in transit for longer, please let us know via our online form .
There is another parcel in the bbox locker. Now what?
FAQ
Residential
If you find a wrong parcel in a bbox with screen, please call 02 320 23 90 (available 24/7). If you find a wrong parcel in a screenless bbox, please call 02 278 50 87 (available 24/7). Make sure you have the barcode of your parcel at hand. You can find it in the e-mail you have received from us and in the My bpost app.
Where do I find the barcode of my return shipment?
FAQ
Residential
If the original sender provided a return label, then the barcode of your return shipment is on the return label. You can also find the barcode on the sender's website or in the e-mail that you received from us announcing the delivery of your parcel. If you purchased a shipping label, then the barcode is in the e-mail that you received or on the Shipping Receipt issued by the Post Office or Post Point.
Privacy notice – parcel receivers
Residential
Privacy notice – parcel receivers
If you have forgotten your email address for your delivery preferences, please create a new account. Privacy laws do not permit us to look up email addresses or share existing accounts. Our customer service will therefore not be able to help you find your email address. If several accounts have been set up at the same address, we always take into account the delivery preferences of the most recent account when delivering parcels.
We will only leave a failed delivery notice if we cannot reach you digitally. That helps us cut our paper consumption. For the latest information about the status and whereabouts of your parcel, see our emails, the My bpost app or Track & Trace . You can collect your parcel by showing the barcode number of your parcel in the e-mail or in the My bpost app.
My postman didn't perform his/her job correctly. What can I do ?
FAQ
Residential
We are sorry that your postman didn't perform his/her job correctly. If this has happened several times, you can report it online or contact us by telephone. We will request your contact details so that we can discuss this with the correct postman. You can report this via the online form .
Why should I contact the sender if my parcel is damaged?
FAQ
Residential
Most senders have fixed agreements with bpost for damaged parcels.
, Only the sender can file a complaint
, for a damaged parcel because the sender pays bpost for the shipment. In addition, he can decide, in consultation with you, to reship the parcel or to refund you. Your sender will ask you for photos of the damage, both of the packaging and of the contents, because he needs them in order to file a complaint with us. Please also note that bpost must receive the complaint within
, 7 calendar days
, of delivery, regardless of what the sender agrees with you. It is therefore best to contact him as soon as possible.
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