Why can I see mail with My Mail that still is not in my letterbox?

My Mail shows you all your mail that is processed with our sorting machines at night. The route that your mail travels from the sorting and distribution centres to your letterbox can take a bit longer sometimes. In that case, you will receive the mail that you can already see in the app on the next postal delivery.

If you don’t see your mail in your letterbox by the end of the day, you can “Report an issue” on this mail item preview in the app or write us using this online form. We’ll investigate and work on preventing this in the future.