My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
My parcel seems to be stuck somewhere. It has not moved for a while on Track & Trace.
If your parcel was not delivered, check the status of your shipment via Track & Trace or the My bpost app first. If the status of your your parcel remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), then you can ask the sender to contact our customer service. Only the sender of your parcel can submit a complaint. If you are the sender, please contact our customer service. It is best to do this via the online form at the bottom of this page. This way, you can immediately provide us with all the necessary information to start an investigation quickly.
Parcel 'does not move'
211
My parcel has been in transit for longer than expected. What should I do?
Wait a bit longer. If the status of your parcel has not changed for more than 5 workdays, we advise you to contact the sender. The sender will look for a solution together with bpost. Only the sender of your parcel can submit a complaint for non-delivery. If you are the sender, please contact our customer service via the online form at the bottom of this page. This way you can immediately provide all the necessary information and documents to process your file.
Parcel 'does not move'
211
When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
187
Customer service
My Mail
Which mail can I see with 'My Mail'?

Which mail can I see with 'My Mail'?

My Mail shows you all your mail that is processed with our sorting machines. You can see all your postal items except:

  • Parcels
  • Some mail bearing no address (requested by the sender)
  • Mail that is delivered by other postal services
  • Mail that is sorted by hand by our employees (not with a machine)
  • Mail that weighs more than 350 grams
  • Mail that was sorted by the sender (e.g. some advertising folders)

What is My Mail?

My Mail in the My bpost app allows you to see your digital letterbox where and when you want to. You will see an image of the outside of most postal items that you will receive in your letterbox that day. This functionality is in test phase and not yet available to everyone. (As a test user, you will receive an e-mail to invite you to use My Mail.)

How can I change the address for My Mail?

You can change your address under 'My addresses' in the 'More' menu. When you do this, an activation code is sent to the new address. The other address is deactivated automatically. As a result, you will no longer see the mail that you receive at that other address.

Why can some My bpost app users see which mail they will receive?

Some app users can indeed see their mail in advance with My Mail. This functionality is still in the testing phase and is not available to everyone. As a test person you will receive an invitation to use My Mail. Tip: Update the My bpost app regularly in order to enjoy all its functionalities.

If you didn't find an answer to your question?

 

Please contact us.

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
Phone Customer Care Centre
tel:022785126