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If you only noticed that your parcel is damaged after receiving it, contact the sender within 7 days. Provide the sender with photos of the damaged packaging and contents so that he/she can come up with a solution.
Only the original sender of your parcel can submit a complaint to bpost.
Please contact us.
Monday - Friday :08.00 – 12.3013.00 – 18.00
Saturday :09.00 – 13.00
Zonal rate. Waiting time varies.
Recommended option. Resolved swiftly and efficiently.
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