My parcel is damaged. Who should I contact: the original sender or bpost?

If your parcel is damaged upon delivery, then contact the original sender within 7 days of receiving your parcel. You can only submit a complaint to our customer service as the sender. It is best to do that via the online form at the bottom of this page.

If you notice that the contents of your parcel are damaged, then contact the original sender within 7 days of receipt. Provide the sender with photos of the damaged packaging and contents so that he/she can come up with a solution. Only the original sender of your parcel can submit a complaint to bpost.

If you see that your parcel is damaged, it's best to refuse it at the door. We will send it back to the original sender.