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Is there a prefranked solution for registered mail?
FAQResidential
There are various ways to frank registered mail at home.
, In the eShop or at a Post Office
, You can buy a âDomestic registered mail kitâ online in the eShop, which is enough for 10 registered mail items. Whatâs in the kit: 10 prior stamps for domestic mail 10 registered mail stamps 10 proofs of posting for domestic registered items The kit is also available in Post Offices.
, In the My bpost app or via our shipping tool
, You can also frank your registered mail item using the My bpost app or our online shipping tool. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp.
Can I recover my import costs?
FAQResidential
If your parcel is lost or damaged after you have paid the import costs, you cannot recover these costs. Always contact the sender. The sender can launch an investigation. You will be compensated up to the amount of the customs formalities if: your shipment was sent with tracking (barcode that does not start with the letter âUâ) the sender has opened an investigation the investigation makes it clear that the fault lies with bpost
, Tips:
, If you are buying outside the EU, choose a tracked shipment if possible. Your parcel is more likely to be found if it is lost. Choose registered webshops (Import One-Stop Shop or IOSS) that ask you to pay the VAT in advance. This will reduce costs and risks (import costs are not refunded in case of loss or damage) and shorten the delivery period.
If you have a new email address, you're best off making a new account. You can then transfer the credits from your old account to your new one. There are just a few steps involved: Log in to your new account and select 'Menu' in the bottom-right corner. Choose 'My account' and then select 'Transfer my credits'. Fill in your old email address - the one attached to the account you used to buy credits. At your old email address, you'll receive an email about transferring the credits. If you're unable to transfer your credits, please contact customer service. The cards you've made and address details can't be transferred from your old account to you new one, unless these addresses came from the address book on your telephone or SIM card and you import them once again.
When importing goods from outside the EU, you pay import costs (VAT, import duties and administrative costs) on all shipments. If your parcel is subsequently retained by customs due to import restrictions, you will not be able to recover the import costs. If there are problems with the delivery (loss, damage or address not found) after clearance, you cannot recover these costs. If your shipment is lost or damaged during the import procedure, please contact the sender. The sender can launch an investigation. If bpost is at fault, you will be compensated up to the amount of the customs formalities in case of a tracked shipment.
, Tips
, : if you buy something outside the EU, choose: a tracked shipment: that way you can follow your shipment online a registered online shop (Import One-Stop Shop or IOSS). They will ask you to pay the VAT in advance. This limits the costs and risks (import costs are not refunded in case of loss or damage) and shortens the delivery period.
How do I make a postcard using Mobile Postcard?
FAQResidential
Make a postcard via the Mobile Postcard app on your smartphone or tablet by following these simple steps: Step 1: Download the app from the App Store or Google Play. Step 2: You can buy credits as a result of which you're able to send your postcards at a discounted rate. If you would prefer to pay for them one at a time, you can immediately start making your card. Step 3: Click on âSend a postcardâ. Step 4: Choose the layout of your postcard and select one or more photos from your smartphone or tablet, or make a photo in the app. You can also add a video at this step. Step 5: Add any stickers or a theme to your personalised postcard - there is a suitable layout for every season. Step 6: Add a personal message and type in the address. Step 7: Choose your sending method: 'Priority' or 'Non-priority' for Belgium. Step 8: Pay and send your postcard. Send your card before 3 p.m. to have it printed and sent on the same day.
Send memorial invitations with care
Residential
Send your memorial invitations with extra priority and care using bpostâs red mourning bag. Follow these 3 simple steps.
Discover what bpost does and how you can help to reduce CO2 emissions to a minimum for a better climate and more amenable environment.
Where can I find stamps for special occasions?
FAQResidential
bpost regularly issues special stamps for national mail, Priority stamps, and Non-Priority stamps with a value of 1. Special stamps can be purchased in: Our eShop A Post Office or Post Point A stamp shop (bookshops, supermarkets, petrol stations, etc.) Note: for non-standardised mail you must attach multiple special stamps until you attain the correct price.
Calculate the price of your letter or parcel
Residential
Calculate the price of your letter or parcel
Available in your Post Office. Find your nearest sales point.
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