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The unique code generated by bpost, which is used in tracking notifications, is only sent to the email address the sender provides when creating the shipping label. The secure delivery code will also be available in your recipient’s My bpost app if the same email address is linked to the recipient’s app account.
Can I edit the location or time of a delivery?
FAQResidential
Once you have attached the shipping label to your parcel and placed it in one of bpost's Post Points, you can no longer edit the shipping details. Your addressee can edit his/her delivery preferences online or via the My bpost app (for all parcels or per parcel).
Most senders have permanent agreements with bpost regarding lost and damaged parcels. Only you, the sender, can ask to open a dossier for a lost or damaged parcel because you paid bpost for the shipment. Contact us via the online form at the bottom of this page. This way you can immediately provide us with all the necessary information and documents to process your dossier. In case of damage, your complaint must be submitted to bpost within 7 calendar days. In case of loss abroad, we will start an investigation if your parcel does not receive a status change after: at least 5 workdays for shipments to a neighbouring country at least 10 workdays for the United Kingdom and all other countries
How do I send registered mail to a Belgian address?
FAQResidential
You can send registered mail to a Belgian address in various ways.
, Via the My bpost app or shipping tool
, You can prepare your registered mail item in the My bpost app or via our online shipping tool . You can create a shipping label to affix to your registered mail item, which you can drop off in a Red Letterbox, at the Post Office or at a Post Point. In the My bpost app or through the shipping tool you can choose from: Standard registered mail Registered mail with proof of receipt
, At a Post Office or Post Point
, The person at the counter at a Post Office or Post Point can help you create your registered mail item. You can choose from: Standard registered mail Registered mail with proof of receipt Registered mail with personalized insurance (for items of value)
OptiAddress
Business
OptiAddress
Depending on the delivery preference you set, the following applies: You can change a neighbour or safe place until 5 minutes before the delivery. You can change your Pick-up point or Parcel Locker until the evening (until midnight) before the delivery. You can set a different delivery address for your parcel as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this. You can postpone the delivery of your parcel to the next business day as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this. You can easily change your delivery preferences via the My bpost app or via Track & Trace, as long as the button 'Change delivery preferences' is available.
The ultimate Track & Trace experience
Residential
The ultimate Track & Trace experience
Return your license plate with ease
Residential
Sold your car and want to deregister your plate with the DIV?
Send your official plate easily and securely via bpost. No packaging needed, full tracking, and proof of deposit included.
Parcel Locker
Residential
Want to receive, send and return parcels in less than 30 seconds? Choose a bpost Parcel Locker.
SME bpack contractuals
Business
SME bpack contractuals
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