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Check whether you are logged in under Menu > My account. If it says 'Log in' then you are not logged in. You will not be able to see your credits. Your credits are linked to your email address. Check you're logged in with the correct email address.
I entered an incorrect address. Will I lose a credit?
FAQResidential
This depends. Did you hit the send button? If so, you will have lost a credit or credits. If you enter a Belgian address, the app will check whether bpost is familiar with the address. And if it suspects you've made an error in the address, a message and a suggestion will appear. We recommend following these suggestions.
You can also pick up your registered mail by showing the barcode or mailing number. Don't forget to bring your ID card. Let us know if your postman didn't leave a failed delivery notice so that we can improve our services.
You can pay the postman for your parcel with the Payconiq by Bancontact app or one of the following banking apps that offers the Payconiq by Bancontact functionality: KBC, BNP Parisbas Fortis, Belfius, ING, Argenta, AXA bank, ABK bank, Bank Van Breda, Beobank, CBC banque, CPH banque, Crelan, Deutsche Bank, Fintro, Hello Bank Keytrade, Nagelmackers, VDK spaarbank.
General Terms and Conditions
Residential
General Terms and Conditions regarding bpost service.
As soon as the postman picks up your parcel, you will receive a mailing receipt by e-mail. If you did not receive this e-mail, please check your spam folder. If the e-mail is also not in your spam folder, please contact our Customer Care Centre via the online form at the bottom of this page.
I was home but still received a failed delivery notice in the letterbox. How can I file a complaint?
FAQResidential
When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to complete the form .
How can I file a complaint to bpost?
FAQResidential
Did something go wrong with your mail, shipment or parcel? That is annoying, of course. Fortunately, there are several ways to solve your problem.
, Use our online form (quickest way)
, Choose your specific situation below and complete the corresponding online form. Parcel damaged, lost or not delivered > Mail not received or only partially received > Not happy with postman > Parcel not delivered according to my delivery preferences > Complaint about the Moving Service (NL) > If you have a different complaint, please call our customer service (+32 2 278 51 26). Monday - Friday : 08.00 – 12.30 13.00 – 18.00 Saturday : 09.00 – 13.00
Specific privacy policies
Residential
Specific privacy policies
Will I be informed automatically about app updates?
FAQResidential
You will not be notified about updates. Allow your apps to update automatically or update them manually. Your iPhone or iPad automatically updates the Mobile Postcard app for iOS 13 or higher. But you will not get a message about this. If you have an older operating system, update the app manually. In the app, go to Menu > Version. This will bring you to the App Store. Click on ‘Update’ to download and install the update. If you have an Android smartphone or tablet, you will not receive messages about updates. You can adjust the settings on your device so that apps update automatically. You do this under the Google Play settings.
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