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How can I be sure that I enter the correct address?
FAQResidential
When you type a Belgian address, the app automatically checks whether bpost is familiar with that address. If the app suspects an error, it will give you a warning message and a suggested correction. Tip: always add the box number if there is one.
Can I get an invoice for my company?
FAQResidential
An invoice is not possible for postcards you make in the Mobile Postcard app. But you can get an invoice if you purchase promotional codes to give as gifts to your clients. Discover more options for your company on the bpost Mobile Postcard website.
Can I change the time of delivery?
FAQResidential
You can postpone delivery of your parcel once by one working day. You’ll get an email or a notification in the My bpost app stating the delivery date and location when your parcel is on its way. You’ll then be able to postpone delivery to the next working day.
If the status of your parcel does not change in Track & Trace, there may be different causes: Your parcel is delayed. Our foreign colleagues cannot give Track & Trace information about your parcel. If the status of your parcel remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), and the addressee has not received anything, contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation. Only the sender can ask to open a dossier with bpost. If you are the recipient, please contact your sender.
I entered an incorrect address. Will I lose a credit?
FAQResidential
This depends. Did you hit the send button? If so, you will have lost a credit or credits. If you enter a Belgian address, the app will check whether bpost is familiar with the address. And if it suspects you've made an error in the address, a message and a suggestion will appear. We recommend following these suggestions.
How and where can I request proof of receipt?
FAQResidential
You can request proof of receipt for registered mail in 3 ways: In the My bpost app Via our online shipping tool At a Post Office or Post Point
, Requesting proof of receipt in the My bpost app
, Open the app and tap “registered mail” from the list of products that can be sent. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in the app.
, Requesting proof of receipt via our online shipping tool
, Go on the tool and and click on “Registered mail” from the list of products that can be sent. Select the format of your mail item and create an account or sign in. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in your account.
, Requesting proof of receipt at a Post Office or Post Point
, Go to a Post Office or Post Point and ask for both a proof of deposit and a proof of receipt. Fill out both forms. Check the proof of receipt box on the barcode label and the proof of deposit. Affix the proof of receipt to the back of the mail item by folding over one of the self-adhesive strips on the front of the mail item. Drop off your mail item with the proof of deposit and proof of receipt at a Post Office or Post Point. Once your registered mail has been delivered you will receive the signed proof of receipt in your letterbox.
, Can someone other than the addressee sign a confirmation of receipt?
, Only those with a mandate from the addressee can sign the confirmation of receipt.
, How much does a confirmation of receipt cost?
, You can calculate the price of a confirmation of receipt with our price calculator .
If you received a damaged or incomplete newspaper, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
What happens to my parcel after the postman takes it?
FAQResidential
Once the postman finishes their round, they bring your parcel to the nearest distribution centre. From there, your parcel is sorted and starts its journey to the recipient. You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode.
I received my magazine too late. What can I do?
FAQResidential
If you received your magazine too late, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
I received my newspaper too late. What can I do?
FAQResidential
If you receive your newspaper too late, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
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