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Click on the link beneath for a Post Office or Post Point in your neighbourhood, and to check the opening hours.
Our employees will gladly help you send your parcel abroad. In bpost Post Offices and Post Points you'll find a suitable box and filler material to protect your contents, and you can purchase the shipping label. Our employees will make sure that your parcel is not too big or too heavy.
Can I hand in my return shipment at a Post Office or Post Point, give it to the postman or leave it in a Parcel Locker?
FAQResidential
Yes, you can, as long as y our return is arranged through bpost . Depending on the Drop-off point, you will need to take into account the dimensions of your parcel.
, Delivery of your return shipment to a Post Office or Post Point
, If you deliver your return shipment to a Post Office or Post Point, the longest side of your parcel may not exceed 1.5 m in length and the total length (1 x length + 2 x width + 2 x height) may not exceed 3 m.
, Delivery of your return shipment in a Parcel Locker
, If you are delivering your return shipment to a Parcel Locker, please note the following maximum dimensions: 42 x 31 x 58 cm.
, Delivery to the postman
, You can also hand over your return to the postman when he delivers a parcel. Make sure your return is ready for shipment, with the return label attached, and weighs no more than 30 kg. That way it can be handed over immediately. Please note that the postman may refuse your parcel if it does not meet the conditions, or if he is unable to take it with him safely.
, Have a return shipment picked up
, If you wish, we can come and collect your return. Your parcel may weigh up to 30 kg. The longest side may also be no more than 1.5 m long and the total length (1 x length + 2 x width + 2 x height) no more than 3 m. The rate for a pick-up depends on where we have to pick up your parcel. You can request a pick-up online or by calling 02 278 50 44. If you request a pick-up online before 11.30 am or by phone before noon, the postman will come and collect your parcel(s) the same day between noon and 5 pm. If you contact us later during the day, he will come the next working day. Stick a bpost shipping label on each parcel. That label is not included in the price of the collection on request. Find a Drop-off point
What should I take with me to the Post Office or Post Point to ensure my registered mail is ready to send straight away?
FAQResidential
All the documents you need to send registered mail are available at your Post Office or Post Point. You can also pick up these documents to prepare your registered mail at home. You can also prepare your registered mail item in the My bpost app or via our online shipping tool. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. Then all you need to do is drop it off in a Red Letterbox, at a Post Office or at a Post Point.
Can bpost pick up my parcel or do I always have to go to a Post Office or Post Point to send it?
FAQResidential
You don't necessarily have to go to the Post Office or Post Point to send your parcel. You can also give it to the postman when he delivers a parcel. More information about giving your parcel to the postman . You can also have it picked up from your home for a fee.
You can purchase a shipping label on our website or in a Post Office, Post Point or Parcel Point. You can create your shipping label on our website then print it. That is the cheapest.
Unable to find the answer to your question? Or do you have a complaint about the quality or delivery of your postcard? You're best contacting us using the online form at the bottom of this page. As Mobile Postcard is an online service, it's not really one of the areas of expertise of the people who work in the Post Office.
You can buy a shipping label in a Post Office, Post Point or Parcel Point. If you create a shipping label online, you can have it printed at a Post Office or Post Point. Indicate this option - before you pay – in your shopping basket. Please note: this choice is valid for your entire order and not per label. Some Post Offices have a kiosk where you can create your shipping label.
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