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The website where I ordered my parcel says 'free returns', but bpost is still charging shipping fees. Why is that?
FAQResidential
If the counter clerk at your Post Office or Post Point asks you to pay, then the return shipment is not free. Read the terms and conditions for returning parcels on the website of the online shop. Your return shipment is probably an exception to the free returns policy.
To have your letter delivered tomorrow within Belgium, use a prior seal and deliver your prior letter before the last collection in: A Red Letter Box. You will find the time of the last collection on the letterbox. A Post Office or Post Point. You'll find the time of the last collection in each office.
What is the bpost price to send a parcel abroad?
FAQResidential
If you send goods, they must always be sent as a parcel. The price to send a parcel abroad depends on the weight, size, destination and the options you choose. With bpost you can send parcels of up to 30 kg to more than 220 countries. Make your shipping label online, via the eShop, or go to a Post Office or Post Point.
How do I prepay my international registered mail?
FAQResidential
Your international registered mail is a priority shipment so you need the following stamps: a Priority stamp for the correct destination (Europe or World) a stamp for Registered Mail You can calculate the price of your international shipment with our price calculator. Not sure which stamps you need? Ask an employee in your Post Office or Post Point.
The maximum amount depends on your bank's payment limits. If this limit is exceeded, you are notified immediately. In that case, there are two possibilities: You pay cash (the exact amount) to the postman and receive your parcel immediately Your parcel goes to the Post Office or Post Point in your neighbourhood, where you can pay for it the next workday with a debit or credit card.
How do I send priority mail?
FAQResidential
To send a letter as priority mail, you need a priority stamp. To be sure that your priority delivery arrives the next workday, you must put it in a red mailbox before the last collection or drop it off at a Post Office or Post Point before 16:00. Only a priority stamp guarantees that your letter is delivered the next workday. Writing 'priority' on an envelope with a non-priority stamp does not count.
How does the Parcel Box work and where can I find one?
FAQResidential
You'll find Parcel Boxes in many Post Offices. It makes handing in your parcel faster and easier. Parcel Boxes are in the Post Office or in an area that is open 24/7. Some Parcel Boxes have a scanner. Your parcel is scanned when you hand it in. If the Parcel Box doesn't have a scanner, you don't have a Shipping Receipt.
The advantages of registered mail. Extra certainty with a signed confirmation of receipt.
Where do I find the barcode of my return shipment?
FAQResidential
If the original sender provided a return label, then the barcode of your return shipment is on the return label. You can also find the barcode on the sender's website or in the e-mail that you received from us announcing the delivery of your parcel. If you purchased a shipping label, then the barcode is in the e-mail that you received or on the Shipping Receipt issued by the Post Office or Post Point.
Where can I find stamps for special occasions?
FAQResidential
bpost regularly issues special stamps for national mail, Priority stamps, and Non-Priority stamps with a value of 1. Special stamps can be purchased in: Our eShop A Post Office or Post Point A stamp shop (bookshops, supermarkets, petrol stations, etc.) Note: for non-standardised mail you must attach multiple special stamps until you attain the correct price.
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