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Ria | Receive
Residential
Receive cash. Safe and secure. There is always a Post Office in your neighbourhood.
Where can I find stamps for special occasions?
FAQ
Residential
bpost regularly issues special stamps for national mail, Priority stamps, and Non-Priority stamps with a value of 1. Special stamps can be purchased in: Our eShop A Post Office or Post Point A stamp shop (bookshops, supermarkets, petrol stations, etc.) Note: for non-standardised mail you must attach multiple special stamps until you attain the correct price.
What if there is an error in the recipient's details?
FAQ
Residential
If you made an error in your addressee's name, you must correct the name in your Post Office or a Ria agency. Your addressee can only pick up the money if the name is correct.
Where do I find the barcode of my return shipment?
FAQ
Residential
If the original sender provided a return label, then the barcode of your return shipment is on the return label. You can also find the barcode on the sender's website or in the e-mail that you received from us announcing the delivery of your parcel. If you purchased a shipping label, then the barcode is in the e-mail that you received or on the Shipping Receipt issued by the Post Office or Post Point.
No, that is not possible at the moment. You can pay for your parcel as follows: with exact change with the Payconiq by Bancontact app or your banking app that offers the Payconiq by Bancontact functionality with your debit or credit card (only possible in a Post Office, Post Point or Parcel Point) Parcels from outside the European Union with import costs can be paid in advance via the My bpost app as from 7 June 2021. You will receive a notification for these parcels in your app.
Can I purchase one shipping label in the eShop?
FAQ
Residential
No, You can no longer buy pre-franked shipping labels in our eShop. In order to improve the quality of our products, we will no longer be selling pre-franked labels in our eShop, Post Offices, Postal Points or Parcel Points as from 15/04/2025. Of course, you can still use the prepaid labels you have already purchased from us. They will remain valid until 31/12/2026. If you would like to create a shipping label online, you can use our shipping tool . You can also visit a Post Office, Postal Point or Parcel Point.
When and where can I pick up my registered mail?
FAQ
Residential
If you have received one, the pick-up location and term will be stated on your failed delivery notice. If you have chosen in the My bpost app to have registered mail delivered straight to a Post Office or Post Point near you, you will receive a push notification in the app and e-mail as soon as the registered mail is available for pick-up.
Sending money with Ria is faster. As soon as you communicate the PIN code to your addressee, he or she can pick up the money in a Post Office or Ria agency.
What if my money is not picked up?
FAQ
Residential
If your addressee has not picked up the money after 40 days, you will receive a text message with a new PIN code. You can pick up the money in your Post Office or a Ria agency.
What are my possibilities to send money with Ria?
FAQ
Residential
You can send and receive money from and to anywhere in the world with Ria Money Transfer. You can: send cash that your addressee picks up as cash. send cash to your addressee's bank account. That option is not available in every country of destination. send cash to your addressee's virtual mobile account. That option is not available in every country of destination. The counter clerk in your Post Office will tell you how your addressee can receive the money in the country where he or she lives or is staying. When you hand over the money, the counter clerk in the Post Office will immediately give you a paper proof of remittance with the PIN code of your transfer. If you want to know whether the money was picked up, you must phone the Customer Care Center of Ria Money Transfer on the number 02 588 24 14. Your addressee has 40 days to pick up your money. After 40 days you will receive a text message from Ria with a new PIN code so that you can pick up the money.
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