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Why are there customs checks on my parcel?
FAQResidential
All shipments from outside the EU go through an import procedure. This allows Belgian customs to check the contents of shipments on arrival in Belgium. Most shipments are released immediately, but inspections are also carried out: to check if the contents are prohibited from being sent to the EU (e.g. medication) if the import of the contents requires an agreement from other government agencies (e.g. food or plants) if documentation or permits are required for the importation of the contents to combat counterfeit goods If your shipment is subject to inspection, please allow for an additional 3 to 7 days.
Upon arrival in Belgium, the value of the contents of your shipment must be known. This value is determined based on the invoice. Without this information, the required VAT and customs duties cannot be calculated and the shipment cannot be delivered. You will be asked to provide an invoice via Track & Trace. If your shipment is a gift and the value cannot be determined, you must be able to prove that it is a shipment between two private individuals (without the intervention of a sales platform like eBay). An estimate of the value of the goods is also required. Proof by email or a signed document is sufficient. If you do not provide the requested information within the requested period, the shipment cannot be delivered and it will be returned to the sender.
Send a parcel to the Netherlands
Residential
Send parcels to the Netherlands in every Post Office or Post Point. Make your shipping label online and save time.
Send a parcel to Germany
Residential
Send parcels to Germany in every Post Office or Post Point. Make your shipping label online and save time.
Send a parcel to Poland
Residential
Send parcels to Poland in every Post Office or Post Point. Make your shipping label online and save time.
Send a parcel to Russia
Residential
Send parcels to Russia in every Post Office or Post Point. Make your shipping label online and save time.
Send a parcel to Luxembourg
Residential
Send parcels to Luxembourg in every Post Office or Post Point. Make your shipping label online and save time.
Send a parcel to Switzerland
Residential
Send parcels to Switzerland in every Post Office or Post Point. Make your shipping label online and save time.
Most senders have permanent agreements with bpost regarding lost and damaged parcels. Only you, the sender, can ask to open a dossier for a lost or damaged parcel because you paid bpost for the shipment. Contact us via the online form at the bottom of this page. This way you can immediately provide us with all the necessary information and documents to process your dossier. In case of damage, your complaint must be submitted to bpost within 7 calendar days. In case of loss abroad, we will start an investigation if your parcel does not receive a status change after: at least 5 workdays for shipments to a neighbouring country at least 10 workdays for the United Kingdom and all other countries
Send a parcel to France
Residential
You can mail parcels to France in every Post Office or Post Point. Want to save time? Make and pay for your mailing label online.
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