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Send a parcel to Luxembourg
Residential
Send parcels to Luxembourg in every Post Office or Post Point. Make your shipping label online and save time.
Send a parcel to the United Kingdom
Residential
Send parcels to the United Kingdom in every Post Office or Post Point. Make your shipping label online and save time.
Send a parcel to the United States
Residential
Send parcels to the United States in every Post Office or Post Point. Make your shipping label online and save time.
What can the result of a customs check be?
FAQResidential
Customs can perform a security check on all goods coming from outside the European Union to verify whether the import into Belgium is allowed. This check is done after payment of the import fees and can have one of the following results: The import of the shipment is approved by Belgian customs the day after arrival in Belgium. The shipment is then given to bpost for processing and delivery. The shipment is subject to inspection. Please allow an additional 3 to 7 days for delivery. (Depends on whether other government agencies need to check the goods.) A fine must be paid (e.g. if the goods do not match the description) or additional documentation required (e.g. the import licence is missing). This will be communicated to you by letter or by email, together with further instructions. The goods are subject to import restrictions, so their importation is prohibited. In the worst case, your shipment may be returned to the sender or destroyed. This will be communicated to you by letter or by email, together with further instructions.
, Important:
, If you have paid the import costs and customs seizes your shipment, you will not be able to get a refund of the import costs.
There are alternatives if you do not want a photo to be taken of your ID card during the delivery of registered mail. You can also have a photo taken of something else that proves who you are. It must always be issued by an official body or agency and it must include your full name and a photo that is clearly recognisable as you. Examples are a passport, a driving licence or a train or bus pass. You can also ask the person delivering to note down your full name and ID card number on the missed delivery notice and take a photo of that. Or ask him or her to hand your registered mail in at the post office of post point. When you go there to pick it up, you will again be asked to allow a photo to be taken of your ID card. You can then ask the person at the counter to note down your full name and ID card number and take a photo of that instead. You can also set up a last-minute mandate in the My bpost app under ‘delivery preferences’. You will receive a QR code you or someone else can use to take receipt of the registered mail item.
If you haven’t yet set your delivery preferences , we will generally first try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we will leave it at a pick-up point in your neighbourhood. You’ll be able to pick it up next working day. You will receive a notification in the My bpost app or its status will be updated in Track & Trace as soon as it is delivered. We will always send you an email when your parcel is ready for you at a Pick-up point.
, I received a failed delivery notice
, We leave a missed delivery notification if we cannot reach you digitally. That helps us cut our paper consumption. Full details of the pick-up point are stated in this notice. Keep in mind that the Pick-up point can change in exceptional circumstances. Always check the parcel status in Track & Trace before you go to the Pick-up point.
Prepare your business parcels for shipment. Send your parcels quickly and easily
Send a parcel to Poland
Residential
Send parcels to Poland in every Post Office or Post Point. Make your shipping label online and save time.
Send a parcel to Russia
Residential
Send parcels to Russia in every Post Office or Post Point. Make your shipping label online and save time.
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