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for the key word « boîte point »
We are sorry for this inconvenience. You can share your experience through our online form so that we can discuss it further with the Pick-up point you visited.
No, regrettably that is not possible.
Can I hand in my return shipment at a Post Office or Post Point, give it to the postman or leave it in a bbox locker?
FAQResidential
Yes, you can, as long as y our return is arranged through bpost . Depending on the Drop-off point, you will need to take into account the dimensions of your parcel.
, Delivery of your return shipment to a Post Office or Post Point
, If you deliver your return shipment to a Post Office or Post Point, the longest side of your parcel may not exceed 1.5 m in length and the total length (1 x length + 2 x width + 2 x height) may not exceed 3 m.
, Delivery of your return shipment in a bbox locker
, If you are delivering your return shipment to a bbox locker, please note the following maximum dimensions: 42 x 31 x 58 cm.
, Delivery to the postman
, You can also hand over your return to the postman when he delivers a parcel. Make sure your return is ready for shipment, with the return label attached, and weighs no more than 30 kg. That way it can be handed over immediately. Please note that the postman may refuse your parcel if it does not meet the conditions, or if he is unable to take it with him safely.
, Have a return shipment picked up
, If you wish, we can come and collect your return. Your parcel may weigh up to 30 kg. The longest side may also be no more than 1.5 m long and the total length (1 x length + 2 x width + 2 x height) no more than 3 m. The rate for a pick-up depends on where we have to pick up your parcel. You can request a pick-up online or by calling 02 278 50 44. If you request a pick-up online before 11.30 am or by phone before noon, the postman will come and collect your parcel(s) the same day between noon and 5 pm. If you contact us later during the day, he will come the next working day. Stick a bpost shipping label on each parcel. That label is not included in the price of the collection on request. Find a Drop-off point
Yes, you can do that with our online shipping tool. It is also cheaper than sending a parcel to a home address in France. Currently, there are some 8750 Pick-up points in France. And more are being added. Please note that your parcel for a Pick-up point in France must meet the following conditions: The length of your parcel may not exceed 120 cm. The sum of the length, width and height of your parcel may not exceed 150 cm. Your parcel can weigh maximum 30 kg. You can easily select the desired Pick-up point when creating your shipping label online via our online shipping tool.
Shipping labels can be created for deliveries to pick-up points in the Netherlands with the PrestaShop and WooCommerce plug-ins. Shipments to Pick-up points in other countries will be available soon. If you have any questions about your plugin, you can always email eol@bpost.be . Shipping labels cannot currently be created for deliveries to a Pick-up point in another country than Belgium with the Adobe Commerce, Ecwid and Shopify plugins, but they will be available soon. However, you can manually create a label for delivery to a Pick-up point abroad on the bpost shipping platform.
For logistical reasons, you can only choose Pick-up points that are in the same distribution zone as the delivery address. That way our mail distribution is as efficient as possible.
We are sorry that you were unable to collect your parcel. Please check the following before contacting our customer service: Whether your parcel is not at a different Pick-up point or Parcel Locker. This can happen very exceptionally. You will always be informed via e-mail, in the My bpost app or via Track & Trace. Whether your parcel has not been returned to the sender. Your parcel remains available maximum 5 days in a Parcel Locker and 14 days at a Pick-up point. You will always find the latest pick-up date in the e-mail you have received from us (or in the My bpost app).
, My parcel is not at the pick-up point
, If your parcel should be available at the Pick-up point according to Track & Trace, but it isn’t, ask for more information via the chatbot, in Track & Trace or in the My bpost app. This should be the quickest way to get an update on the status and the whereabouts of your parcel. If not, as a last resort you can fill out the online form at the bottom of this page to start an investigation. To start a chat, simply enter the barcode number and postcode of your parcel in Track & Trace.
, My parcel is not in the Parcel Locker
, If your parcel had to be delivered to a Parcel Locker with a screen , please call 02 320 23 90 (24/7 available). If your parcel had to be delivered to a Screenless Parcel Locker , please call 02 278 50 87 (24/7 available).
Yes, you can do that with our online shipping tool. It is also cheaper than sending a parcel to a home address in the Netherlands. Currently, there are some 3000 Pick-up points in the Netherlands. And more are being added. Please note that your parcel for a Pick-up point in the Netherlands must meet the following conditions: The length of your parcel may not exceed 120 cm. The sum of the length, width and height of your parcel may not exceed 150 cm. Your parcel can weigh maximum 20 kg. You can easily select the desired Pick-up point when creating your shipping label online via our online shipping tool.
Click on the link beneath for a Post Office or Post Point in your neighbourhood, and to check the opening hours.
You can find the different Drop-off points and their opening hours: Via 'Find a Drop-off Point' In the online shipping tool when you create a shipping label You can also give your parcel to the postman when he delivers another one to you. More information about handing your parcel to the postman .
Download My bpost app
