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Send a parcel to Russia
Residential
Send parcels to Russia in every Post Office or Post Point. Make your shipping label online and save time.
bpost - Disclaimer
Residential
bpost - Disclaimer
Disclaimer
Residential
Disclaimer
I do not have a last name. Can I pick up money?
FAQResidential
If you officially do not have a last name, you can pick up money with Ria Money Transfer. In that case, enter ‘No name’ in the last name field on the document that you receive.
Can I send money with Ria without an ID card?
FAQResidential
For a money transfer with Ria Money Transfer, you always need a valid identity document to identify yourself as the sender. In Belgium, that is your ID card. Ria also accepts your Belgian ID card in all countries of the European Union, Norway, Switzerland and Iceland. Other documents are not required. If you want to send money from other countries, you need a passport. If your ID card is lost or stolen, you can send money with an official proof of loss issued by the police. Please note: in that case you must already be a Ria customer. If you don't have a Belgian ID card, you can also send money with your passport, residence card or attestation of registration (provisional residence document).
How can I contact Mobile Postcard?
FAQResidential
For problems with the delivery of your card, it's best to contact customer service using the online form at the bottom of this page. For a technical question, you're best calling us by telephone with the following information at hand: The brand of your device: e.g. Samsung, Apple, Huawei, etc. The device type or model: e.g. Galaxy 5, iPhone 11, Huawei P30 Lite, etc. Operating system: e.g. Android 8, iOS 12, etc. The app version. You'll find this in the app under 'Menu'.
This depends on where your parcel was sent.
, My parcel comes from inside the European Union
, Customs is authorised to check all shipments from inside the European Union. That usually involves suspect shipments from EU member states and shipments with excisable goods inside the European Community. Your parcel doesn't usually experience extra delays.
, My parcel comes from outside the European Union
, These parcels undergo an import procedure by default. The handling period depends on the following two factors: whether your parcel has enough information, such as the value and nature of the goods. (If that is not the case, you will receive a letter a few days later. In that case, the handling period is extended until you send the additional information). The customs clearance service of bpost checks whether VAT, customs fees or other duties have to be paid on your parcel. whether customs or other official authorities have to check your parcel. That is the case for medicine, plants and food, weapons, suspected counterfeit goods, etc. You can follow the status of your parcel online with Track & Trace and the My bpost app.
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My parcel is lost. What do I do now?
FAQResidential
We recommend that you contact the sender if: The status of your your parcel remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries). Track & Trace mentions the status ‘delivered’ but you cannot find the parcel anywhere. The sender can work with you to see what the best solution is for your order. Most senders have permanent agreements with bpost regarding lost parcels. Only the sender can submit a complaint regarding a lost parcel because the sender pays bpost for the shipment. If you are the sender, please contact our customer service. It is best to do this via the online form at the bottom of this page. This way, you can immediately provide us with all the necessary information to start an investigation.
I disagree with the import costs. What can I do?
FAQResidential
Paying import costs is a legal obligation when you order something from outside the EU. In addition to paying, you have the following options:
, I agree to pay but disagree with the amount
, The calculated import costs are based on the estimated value of the contents (based on the invoice), the official VAT rates and the customs duties applicable on the goods being shipped. If you can prove that the value was not estimated correctly, you can request a recalculation. In some cases, shipments are exempt from VAT and customs duties. You can request a recalculation in the following cases: shipments sent as a gift a diplomat receives a shipment a shipment is reimported Enter the barcode of your shipment into Track & Trace or the My bpost app. You will find the dispute form above the payment button. Once we receive your request, the payment deadline will be cancelled. Your request will be reviewed and either accepted or declined. You will be able to see the result in Track & Trace and in the My bpost app, and you will receive a new payment request with a payment deadline. If the shipment can be imported free of charge, you will be notified. The shipment is then presented to Belgian customs for clearance.
, I refuse to pay the import costs
, If you refuse to pay the import costs, we will not be able to deliver your shipment and it will be returned to sender. You can contact the sender to see if the purchase value can be fully or partially refunded to you. You can refuse to pay online. To do so, enter the barcode of your shipment via Track & Trace or the My bpost app. You will find the 'refuse' button next to the payment button.
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