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How and where can I request proof of receipt?
FAQResidential
You can request proof of receipt for registered mail in 3 ways: In the My bpost app Via our online shipping tool At a Post Office or Post Point
, Requesting proof of receipt in the My bpost app
, Follow these steps: Open the app and tap “registered mail” from the list of products that can be sent. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in the app.
, Requesting proof of receipt via our online shipping tool
, Follow these steps: Go on the tool and and click on “Registered mail” from the list of products that can be sent. Select the format of your mail item and create an account or sign in. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in your account.
, Requesting proof of receipt at a Post Office or Post Point
, Follow these steps: Go to a Post Office or Post Point and ask for both a proof of deposit and a proof of receipt. Fill out both forms. Check the proof of receipt box on the barcode label and the proof of deposit. Affix the proof of receipt to the back of the mail item by folding over one of the self-adhesive strips on the front of the mail item. Drop off your mail item with the proof of deposit and proof of receipt at a Post Office or Post Point. Once your registered mail has been delivered you will receive the signed proof of receipt in your letterbox.
What is the cheapest way to send my parcel?
FAQResidential
For shipments within Belgium, we have two economical, all-in solutions that you can order online from our eShop or purchase in a Post Office, Post Point or Parcel Point. For both solutions, the maximum permitted weight is 1 kg: Minipack small (max: 19.5 cm x 27.5 cm x 4 cm) Minipack medium (max: 21 cm x 34 cm x 4 cm) Is your parcel larger than these dimensions, heavier than 1 kg or destined for abroad? Then follow these steps to send your parcel the cheapest way possible: Put the goods in your own box Create a shipping label online Print your shipping label at home Hand in your parcel at a Post Office, Post Point or Parcel Point
Yes, you can do that with our online shipping tool. It is also cheaper than sending a parcel to a home address in France. Currently, there are some 8750 Pick-up points in France. And more are being added. Please note that your parcel for a Pick-up point in France must meet the following conditions: The length of your parcel may not exceed 120 cm. The sum of the length, width and height of your parcel may not exceed 150 cm. Your parcel can weigh maximum 30 kg. You can easily select the desired Pick-up point when creating your shipping label online via our online shipping tool.
Yes, you can do that with our online shipping tool. It is also cheaper than sending a parcel to a home address in the Netherlands. Currently, there are some 3000 Pick-up points in the Netherlands. And more are being added. Please note that your parcel for a Pick-up point in the Netherlands must meet the following conditions: The length of your parcel may not exceed 120 cm. The sum of the length, width and height of your parcel may not exceed 150 cm. Your parcel can weigh maximum 20 kg. You can easily select the desired Pick-up point when creating your shipping label online via our online shipping tool.
BNPPF appointment
Residential
Schedule your advice appointment with BNP Paribas Fortis at bpost.
Word Add-In
Business
Word Add-In
You can send the same photo or video card again. It will remain available in the app for up to two weeks after you send the card for the first time. In the app, go to 'Follow-up' and choose 'Resend'. You have to pay for this. Let us know if you're sure that the card did not arrive and that you entered a correct address. Use the online form at the bottom of this page. Tips for sending your postcard via Mobile Postcard: If it says the destination address you have entered is incorrect, follow the suggestions the app gives you. Fill in a return address. If something goes wrong, the card will be returned to you.
All international shipments are delivered within 10 business days . They may be delivered sooner, depending on the destination and the selected service: bpack World Express Pro Europe: no more than 1-2 business days Rest of the World: 2-5 business days Browse the delivery terms by country Standard services Home delivery worldwide (bpack World Business) in 2-10 business days. Browse the delivery terms by country for bpack World Business (NL) . B2B deliveries in Europe (bpack Europe Business) in 5 business days. Browse the delivery terms by country for bpack Europe Business (NL) . Delivery of your customer returns (bpack World Easy Retour) in 2-5 business days. Browse the delivery terms by country for bpack World Easy Retour (NL) . Delivery to Pick-up points (bpack@bpost international) Delivery to France in 3 business days (Tuesday to Saturday) Delivery to Luxembourg in 1 business day (Monday to Saturday) Delivery to the Netherlands in 2 business days (Monday to Saturday)
Your parcel will not appear in the app if you have ordered it with a different e-mail address than the one linked to the My bpost app. You can easily add an e-mail address in the app: Open the My bpost app Go to the 'More' menu at the bottom of the app. Select 'My e-mail addresses' Add the e-mail address
Do (very) old stamps remain valid?
FAQResidential
Stamps with a face value in Belgian francs will be invalid from 1 January 2028. Stamps with a face value in euros are valid indefinitely. You can use them to frank Non prior mail in Belgium. Mail for foreign addresses. In this case, affix a blue A Prior sticker as well. The old stamps cannot be used for prior mail in Belgium (this requires a prior stamp with barcode). Parcels or registered mail cannot be franked with the old stamps either.
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