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Can I send money?
FAQResidential
You cannot send money as a parcel; you must send it as registered mail with a declared value. The same applies to valuable objects, jewellery and bearer bonds. You can also send registered mail with a declared value abroad, but only if the destination country offers that service.
I send euros, the recipient wants dollars. Will that be converted? Are there conversion costs?
FAQResidential
The amount that you send is converted using the exchange rates applicable at that moment. The conversion is deducted from the amount that your addressee receives. You can also ask how many euros you must pay to have a certain amount arrive in dollars.
How does bpost alert me in case of errors or delays?
FAQResidential
If an address error is picked-up upon sorting your letters and cards, your funeral service provider is automatically updated and can warn you through the appropriate channel. If you haven’t received the red mourning bag from your provider but brought your letters to bpost yourself, we’ll send you an e-mail on the provided e-mail address.
What is the allowed format for my letters or cards?
FAQResidential
The mourning red bag can only be used letters or cards of standardized format: A4 folded in 3 (210 x 99 mm) or A4 folded in 4 (148 x 99 mm) Maximum thickness: 5 mm Minimum dimensions: 90 x 140 mm Maximum dimensions: 125 x 235 mm Rectangular only (not square) Less than 50 g If your cards or letters exceeds these, send them with regular prior stamps, following the applicable rules .
You can give small electronic devices, such as a broken blender, headphones, razor, tablet, smartphone or laptop. In other words, just about anything that works on batteries or with a plug. Remove the batteries before putting the device in a box for the mail carrier. Please note that your box or parcel must meet the following conditions following conditions . The mail carrier will not accept large electrical appliances such as refrigerators, ovens, washing machines, etc. You can always take these to a recycling centre.
Yes! You create more visibility for your company when you give your clients the opportunity to send one or more Mobile Postcards as a gift. With a promotional code, they can do exactly this. You can even make sure your logo and/or name appears on them if you wish. Give your contacts the option of sending free postcards, for example via your magazine, brochure or menu, in an email, or at a stand with a photo booth at a fair or festival.
Why can’t I temporarily send goods to the US?
FAQResidential
From 29 August 2025, the US government will change its import rules. For every shipment with goods , import duties must be prepaid, regardless of value. Despite the guidance published by the US, there is still much uncertainty regarding critical elements and processes on how payment must be made, which is why bpost cannot process these shipments for now. That’s why we will temporarily stop sending goods to the US on 23 August. This measure comes from the US government and applies to all postal companies worldwide, not only bpost.
Shipments with goods that arrive in the US before 29 August 2025 will still be processed under the current customs rules. That means no import duties apply for parcels valued up to USD 800. Shipments that do not arrive on time in the US will be returned to the sender. If you sent a shipment before 23 August and it is returned due to the new import rules, please contact our customer service at 02 201 23 45. Learn more about the new import rules .
Business customers with a bpost contract can ship parcels to pick-up points in Belgium, as well as these foreign countries: France: delivery to Points relais® (pick-up points) or Lockers of our partner Mondial Relay Luxembourg: delivery to PackUp Points (pick-up points) and PackUp 24/24 (parcel lockers) of our partner Post LU. The Netherlands: delivery to ServicePoints (pick-up points and parcel lockers) of our partner DHL. For these international deliveries, our partners will ensure that they inform and offer the appropriate tracking options to your receivers.
What happens if my registered mail with customised insurance is stolen, lost or damaged?
FAQResidential
If registered mail with customised insurance is lost, stolen or damaged, the sender will receive compensation from bpost. The compensation will be in line with: the actual amount of direct damage the maximum amount of the customised insurance You can apply for this reimbursement via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.
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