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How do I create a personal account for the online shipping tool?
FAQ
Residential
You create your personal account in the online shipping tool as follows: Surf to parcel . Enter your first name, last name and e-mail address, indicate your gender, and choose a password. Click on 'Register' to confirm.
Quick & easy-to-use platform for small and medium senders
You can protect the contents of your parcel within Belgium up to €500 via the ‘With warranty’ mailing option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500) + the shipping costs. If the contents only include documents, then you will be reimbursed €15 in case of damage or loss. You can select the ‘With warranty’ mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to send your parcel with warranty. With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or the damage.
You enter the promotional code after creating the postcard, when you are ready to send it – after adding the address of the addressee. Note: you can only use a promotional code and send a card with a Mobile Postcard account.
, How long is the Mobile Postcard promotional code valid?
, The period of validity of your promotional code for a free postcard depends on the code. If your code is no longer valid, you will get a message that your promotional code has expired.
What is the maximum size and maximum weight for registered mail?
FAQ
Residential
Registered letter:
, Minimum 90 x 140 mm
, Registered parcel:
, No dimension may exceed 600 mm A + B + C <= 900 mm
, Weight:
, Domestic: Up to 10 kg International : Up to 2 kg
There are personalised stamps for every kind of shipment: Priority in Belgium – for next workday delivery Non-Priority in Belgium, values 1 and 2 – for delivery within 3 workdays Mail within Europe (Europe stamp) Mail for rest of the world (World stamp)
You can find all stamps – including limited series, special editions and theme stamps: In our eShop At our Philately & Stamps Printing department (philately@bpost.be or 02 278 50 70) In our post office in Brussels (Lakensestraat 1, 1000 Brussels).
Which apps can I use to make a mobile payment for my parcel?
FAQ
Residential
You can pay the postman for your parcel with the Payconiq by Bancontact app or one of the following banking apps that offers the Payconiq by Bancontact functionality: KBC, BNP Parisbas Fortis, Belfius, ING, Argenta, AXA bank, ABK bank, Bank Van Breda, Beobank, CBC banque, CPH banque, Crelan, Deutsche Bank, Fintro, Hello Bank Keytrade, Nagelmackers, VDK spaarbank.
If you get a parcel that is intended for someone else, then you shouldn't use the return label. Bring the parcel to a Post Office. Tell the counter clerk that the parcel was delivered to the wrong address. We will make sure that it is delivered to the correct address.
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