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Plug-ins bpost | Upgrade to a tailored contract required
Accessibility statement
Residential
Bpost is committed to ensure digital accessibility, in accordance with the European Accessibility Act.
Ecozone: a unique concept in Europe
Residential
By inventing the Ecozone concept, bpost is transforming the world of logistics. In these zones, the fleet is electric, bicycle delivery comes first, and a dense network of bbox lockers and Pick-up points makes sending and receiving parcels easier. The impact? Less CO₂, less noise, and noticeably cleaner air for everyone.
Is my parcel protected against damage, theft and loss by default or do I need an extra guarantee?
FAQ
Residential
Sent within Belgium (national)
, With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or damage. If your parcel is shipped ‘with guarantee’, you will be reimbursed for the value of the contents of the shipment (up to €500) +
,
, the shipping costs. If the contents only include documents, you will receive a €15 compensation.
, Sent outside Belgium (international)
, Depending on the shipping option , you are entitled to the following compensation:
, Economy
, : no compensation
, Standard
, : the maximum compensation is 40 SDR* + 4.5 SDR* per kg + the postage fees. More information about this calculation .
, With guarantee:
, You will be reimbursed for the value of the contents of the shipment (up to €500) + the shipping costs. If the contents only include documents, you will receive a €15 compensation.
I just missed my parcel. Can the postman pass by again today?
FAQ
Residential
No, regrettably that is not possible. For logistical reasons, our postmen cannot pass by your home once again.
, I have not yet set any delivery preferences
, If you haven’t yet set your delivery preferences, we will generally try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel: Digitally in the My bpost app or in Track & Trace, if we know your email address. By means of a failed delivery notice if we cannot reach you digitally. In this case, your parcel will not be available immediately. You or someone else can collect your parcel from the Pick-up point within 14 calendar days.
, I have set delivery preferences
, In this case your parcel will be delivered in accordance with your preferences (at a Pick-up point, in a safe place or at a neighbour). For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track & Trace .
Did you send your Mobile Postcard via the app before 3 p.m.? Because we then print and send your card the same day. If you sent the card to an address in Belgium as 'Priority' mail, it should be delivered the first day after it has been made. If the card is sent as 'Non-priority', it should be delivered within three working days. If you sent the card to an address in a country other than Beglium, the delivery will be the responsibility of the postal service in that country. Complaints can be submitted by filling one of our
, forms
, : My Mobile Postcard is misprinted My Mobile Postcard was not delivered - was delivered too late - is damaged You are responsible for the quality of the photos, the layout of your postcard, and the correct address: For your photo or video postcard, choose photos of at least 1831 x 1276 pixels. Check the print preview of your postcard carefully. Follow the app's suggestions if an error message appears on the address. Menu > My Account > Return Address Enter your return address. If something goes wrong during delivery, the card will be sent back to you.
Our first cryptostamp introduced the mythical dragon. This year, we're coming closer to home and unleashing the Greek gods. Sharpen your wisdom and strategic mind with the goddess Athena, who graces our latest cryptostamp. The physical stamp features a special foil that brings her to life. And with the digital twin, you're holding a truly unique piece! Available from September 18!
What should I do if the Mobile Postcard app freezes or is slow?
FAQ
Residential
Download the latest version: For Android devices For iPhone or iPad Restart the app: if a new version is not available, close the app completely, then reopen it. Reinstall the app: if the app still has problems, delete the app from your smartphone or tablet, then reinstall it once again. Please note: your designs and addresses will be lost if you delete the app. If the problem isn't solved with all these steps, be sure to contact the customer service or webmaster@bpost.be. We will work as quickly as we can to solve the technical problem. Have the following information handy when you phone customer service: the brand of your smartphone or tablet, the device type or model, the type of device, version of the operating system on your device, and the version of the app. You can find the version in the app under Menu > Version of the app .
, I paid but I don't see my credits in the app. What should I do?
, When you buy credits for postcards, they should appear in your app immediately. If you don't see them, close the Mobile Postcard app, then reopen it. If you still don't see your new credits, log out then log back in. Check whether the payment was successful. And check that you are logged in with the same email address as you used to buy the credits. If you check everything and still don't see the credits in the app, contact customer service.
Calculate the price of your letter or parcel
Residential
Calculate the price of your letter or parcel
Ria | Receive
Residential
Receive cash. Safe and secure. There is always a Post Office in your neighbourhood.
Download My Bpost app
