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Do (very) old stamps remain valid?
FAQ
Residential
Stamps with a face value in Belgian francs will be invalid from 1 January 2028. Stamps with a face value in euros are valid indefinitely. You can use them to frank Non prior mail in Belgium. Mail for foreign addresses. In this case, affix a blue A Prior sticker as well. The old stamps cannot be used for prior mail in Belgium (this requires a prior stamp with barcode). Parcels or registered mail cannot be franked with the old stamps either.
My postman didn't perform his/her job correctly. What can I do ?
FAQ
Residential
We are sorry that your postman didn't perform his/her job correctly. If this has happened several times, you can report it online or contact us by telephone. We will request your contact details so that we can discuss this with the correct postman. You can report this via the online form .
Why do I have to enter the e-mail address of the addressee when making my shipping label online?
FAQ
Residential
If you enter the e-mail address of the addressee for a shipment within Belgium, we can respect the delivery preferences that he/she entered in our tool. For a delivery to a Parcel Locker, we need the e-mail address to let the addressee know where and how he/she can pick up the parcel. For shipments abroad, we are required to request an email address.
Can I buy a pre-stamped box?
FAQ
Residential
You can buy pre-stamped packages in the eShop, in Post Offices and Post Points. This already has a shipping label that you can fill in yourself for shipments within Belgium. You can purchase the following pre-stamped packages from bpost: Minipack small up to 1 kg (max: 19.5 cm x 27.5 cm x 4 cm) Minipack medium up to 1 kg (max: 21 cm x 34 cm x 4 cm) The Fashion Bag : handy for shipping clothing and textiles. See our packaging guide for tips on preparing your parcel.
What if I am not at home when the postman delivers my parcel?
FAQ
Residential
You can set your delivery preferences to tell us where a parcel should be left if you are not at home. You can choose from the following parcel delivery options: In a safe place around your home At a neighbour At a Pick-up point Straight to a Parcel Locker. (The postman will not try to deliver to your home first.) You can set your delivery preferences for all your bpost parcels or just for individual parcels. Additional options when your parcel is on its way When your parcel is on its way, you’ll get an email or an app notification stating the delivery date and location. You have various options: Have the parcel delivered to another address in your neighbourhood Postpone delivery by one working day I have not yet set any delivery preferences If you haven’t yet set your delivery preferences, we will generally try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel: Digitally in the My bpost app or in Track & Trace , if we know your email address. By means of a failed delivery notification if we cannot reach you digitally. In this case your parcel will not be available immediately. You or someone else can pick up your parcel within 14 calendar days. I have set delivery preferences In this case your parcel will be delivered in accordance with your preferences. For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track & Trace .
The Benelux Couriers
Business
Boost your cross-border e-commerce with bpost, DHL and Post Luxembourg
How can I file a complaint to bpost?
FAQ
Residential
Did something go wrong with your mail, shipment or parcel? That is annoying, of course. Fortunately, there are several ways to solve your problem.
, Use our online form (quickest way)
, Choose your specific situation below and complete the corresponding online form. Parcel damaged, lost or not delivered > Mail not received or only partially received > Not happy with postman > Parcel not delivered according to my delivery preferences > Complaint about the Moving Service (NL) > If you have a different complaint, please call our customer service (+32 2 278 51 26). Monday - Friday : 08.00 – 12.30 13.00 – 18.00 Saturday : 09.00 – 13.00
Unfortunately, we cannot reimburse you for this. This is because your letter does not have a bar code and therefore we cannot trace it. We cannot trace when your letter has arrived at our sorting centre. This is however possible if you send your letter by registered post. Would you like to make a complaint because your prior mail has not been delivered on time? Please contact our customer service via the online form at the bottom of this page.
Returning or sending back a parcel
Residential
Do you want to return your online purchase or parcel? Discover the different return options to send back your parcel quickly and economically. Includes Track & Trace.
I want to send a large parcel within Belgium. Which sizes and weights are permitted?
FAQ
Residential
The following conditions apply for a parcel within Belgium: The maximum weight is 30 kg the longest side is max. 1.5 m the total length of the sides is max. 3 m (1 x length + 2 x width + 2 x height) If you use a Parcel Locker, the following conditions apply: The maximum weight is 30 kg. The minimum size is 145 mm x 112 mm. The maximum size is 420 mm x 310 mm x 580 mm. The following rules apply for cylinders: Weight: maximum 30 kg Length: maximum 1.5 m Diameter: maximum 400 mm See our packaging guide for tips on preparing your parcel.
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