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Even packaging is entitled to a long life
Residential
100% reusable and made from at least 80% recycled materials.
Our logistic solutions
Business
Can I download the My Bpost app on my tablet?
FAQ
Residential
Unfortunately the My Bpost app (still) isn't available for tablets. You can download the app on your smartphone via Google Play or the App Store. Download the app: For Android For iPhone
bpost is required to register the data of international parcels electronically since 1 January 2021. The requested information depends on the type of shipment and its destination. This information was formerly requested via paper forms. Now it is done digitally, resulting in the following advantages: improved distribution quality of the shipments simplified customs formalities
How will Brexit influence my shipments to the United Kingdom?
FAQ
Residential
Since January 1, 2021, you must also add customs forms for parcels to the United Kingdom: CN23 document Original invoice or pro forma invoice (2 copies) Single Administrative Document if the shipment is worth more than €1000 All info about sending a parcel after Brexit can be found on our Brexit-page.
It is best to contact our customer service via the online form at the bottom of this page and keep your mailing receipt ready. We start an investigation in collaboration with the foreign post operator that handled your shipment.
bpost does all it can to deliver registered mail on the next workday. If you notice with Track & Trace that the registered mail you sent is in transit for longer, please let us know via our online form .
How do I send a letter abroad?
FAQ
Residential
To send a letter abroad, you need an international stamp: a Europe stamp for European destinations a World stamp for the rest of the world. You can use whatever sort of paper or envelope for your international letter. You can mail your letter by dropping it in one of bpost's Red Mailboxes or drop it off in a Post Office or Postal Point .
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form . We will ask for your contact details so that we can talk to the right postman about this.
I received a suspicious text message or email, allegedly from bpost. What should I do?
FAQ
Residential
You may receive an email or text message that appears to be from bpost. It might look real, but it was not sent by us. These emails or texts are fraudulent messages, also known as phishing, sent by scammers. The following tips will help you recognize phishing and will inform you about what to do with these types of messages.
, Do not believe every text message or e-mail and don't just enter your personal details
, First of all, ask yourself whether you are expecting a parcel. For shipments within the EU, bpost will never ask you to pay when your parcel is in transit (e.g. to avoid extra costs), or to provide personal information by e-mail or text message. Furthermore, bpost will never threaten to send a bailiff if you don't pay for your parcel. Only enter personal details if you are 100% sure that you are dealing with bpost. We will never ask you for personal information via e-mail or text message.
, Check the web address
, A fraudulent email or text message usually contains a link or button that goes to an untrustworthy website. You can check the URL by hovering over the link with your mouse. The web address will then appear at the bottom left of your browser. If you do not recognize the address immediately, do not click the link.
, Help prevent phishing
, Forward suspicious messages to abuse@bpost.be . This way, you will help prevent others from becoming victims of scammers.
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