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If you have forgotten your email address for your delivery preferences, please create a new account. Privacy laws do not permit us to look up email addresses or share existing accounts. Our customer service will therefore not be able to help you find your email address. If several accounts have been set up at the same address, we always take into account the delivery preferences of the most recent account when delivering parcels.
Is it best to pay for insurance for my international mail?
FAQ
Residential
You can only take insurance if you send your letter as International Registered Mail. We advise you to use Registered Mail if you send valuable mail.
Most senders have permanent agreements with Bpost regarding lost and damaged parcels. Only you, the sender, can ask to open a dossier for a lost or damaged parcel because you paid Bpost for the shipment. Contact us via the online form at the bottom of this page. This way you can immediately provide us with all the necessary information and documents to process your dossier. In case of damage, your complaint must be submitted to Bpost within 7 calendar days. In case of loss abroad, we will start an investigation if your parcel does not receive a status change after: at least 5 workdays for shipments to a neighbouring country at least 10 workdays for the United Kingdom and all other countries
Compare our plans for businesses
Business
Compare our plans for businesses
Landing page for Pickup platform-EN
Business
Landing page for Pickup platform-EN
bpost prints your label for you.
Residential
bpost prints your label for you.
Calculate the rate for your shipments
Residential
Calculate the rate for your shipments
What is the price for a funeral announcement?
FAQ
Residential
To ensure your funeral announcement arrives as quickly as possible so everyone gets the chance to attend, we have developed a dedicated process that guarantees a special treatment for them.
, Each card/letter is sent for the
, price of a prior sending
, (see Quantity-pricing for 0-50 g letters)
, . You can of course also send your cards and letters with regular stamps (prior or non-prior) that you may have at home, but we won’t be able to give them this special treatment.
Does bpost a courier service for quick deliveries?
FAQ
Residential
Euro-Sprinters is our courier service for urgent deliveries within Belgium. If you place an order today, then it will be collected and delivered today.
Are there priority stamps for international destinations?
FAQ
Residential
We automatically treat international mail as priority mail. But the final delivery period depends on the postal service in the destination country. bpost has no influence over this. To be sure that your letter or card is treated as priority mail abroad, attach an 'A PRIOR' stick-on label. You can get those labels for free in a Post Office.
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