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Receive a parcel from Belgium
Residential
Follow your parcel with Track & Trace. Choose where we can deliver it. And discover where your parcel goes if you are not at home.
The following table shows what a valid or invalid declaration of non-receipt, proof of deposit, proof of payment and photos of the damage mean. Read more
What should I do if the Mobile Postcard app freezes or is slow?
FAQ
Residential
Download the latest version: For Android devices For iPhone or iPad Restart the app: if a new version is not available, close the app completely, then reopen it. Reinstall the app: if the app still has problems, delete the app from your smartphone or tablet, then reinstall it once again. Please note: your designs and addresses will be lost if you delete the app. If the problem isn't solved with all these steps, be sure to contact the customer service or webmaster@bpost.be. We will work as quickly as we can to solve the technical problem. Have the following information handy when you phone customer service: the brand of your smartphone or tablet, the device type or model, the type of device, version of the operating system on your device, and the version of the app. You can find the version in the app under Menu > Version of the app .
, I paid but I don't see my credits in the app. What should I do?
, When you buy credits for postcards, they should appear in your app immediately. If you don't see them, close the Mobile Postcard app, then reopen it. If you still don't see your new credits, log out then log back in. Check whether the payment was successful. And check that you are logged in with the same email address as you used to buy the credits. If you check everything and still don't see the credits in the app, contact customer service.
The ultimate Track & Trace experience
Residential
The ultimate Track & Trace experience
Send a parcel to the Netherlands
Residential
Send parcels to the Netherlands in every Post Office or Post Point. Make your shipping label online and save time.
Send a parcel to Luxembourg
Residential
Send parcels to Luxembourg in every Post Office or Post Point. Make your shipping label online and save time.
Sold your car and want to deregister your plate with the DIV?
Send your official plate easily and securely via bpost. No packaging needed, full tracking, and proof of deposit included.
Returning or sending back a parcel
Residential
Do you want to return your online purchase or parcel? Discover the different return options to send back your parcel quickly and economically. Includes Track & Trace.
How does a money transfer with Ria work?
FAQ
Residential
With Ria Money Transfer, you can send money to 161 countries. You'll find the list in your Post Office. You can: Send cash that your addressee
, picks up as cash
, . In some countries, your addressee can pick up the money at any Ria agency. For other countries, the sender must indicate in which agency your addressee must pick up the money. The counter clerk in your Post Office will give you more information about this. Send cash to your addressee's
, bank account or virtual mobile account
, . That option is not available in every country of destination. Please note: you cannot transfer cash to a bank account in Belgium. The counter clerk in your Post Office will tell you how your addressee can receive the money in the country where he or she lives or is staying. When you hand over the money, the counter clerk in the Post Office will immediately give you a paper proof of remittance with the
, PIN code of your transfer
, . If you want to know whether the money was picked up, please contact the Customer Care Center of Ria Money Transfer . If your addressee has not picked up the money after
, 40 days
, , you will receive a text message with a new PIN code. You can pick up the money in your Post Office or a Ria agency. You can
, send money with Ria Money Transfer
, : You complete the ‘Send Money’ form. the first and last name of your addressee the country where your addressee lives or is staying. The Ria agency where your addressee will pick up the money your mobile phone number You give the form to the counter clerk together with your identity document and the money. You sign as correct and get a receipt that states the PIN code of your transaction. You contact your addressee and communicate the PIN code that he or she needs to pick up the money. Your addressee picks up the cash at a Ria agency with the PIN code and his or her identity document.
, I send euros, the recipient wants dollars. Will that be converted?
, The amount that you send is converted using the exchange rates applicable at that moment. The conversion is deducted from the amount that your addressee receives. You can also ask how many euros you must pay to have a certain amount arrive in dollars.
, What if I want to stop/cancel the transaction?
, You can stop or cancel the money transfer if your addressee has not picked up the money. You must do this in the Post Office or Ria agency where you sent the money.
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