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No, that is not possible at the moment. You can pay for your parcel as follows: with exact change with the Payconiq by Bancontact app or your banking app that offers the Payconiq by Bancontact functionality with your debit or credit card (only possible in a Post Office, Post Point or Parcel Point) Parcels from outside the European Union with import costs can be paid in advance via the My bpost app as from 7 June 2021. You will receive a notification for these parcels in your app.
Yes, with this option the receiver can pay the amount of your shipment to the postman , mobile or cash. This amount will then be transferred to your account within 7 working days. If the receiver does not wish to pay for the parcel, it will be returned to you. You can select the 'payment upon delivery' option in the online shipping tool.
Paying fees upon delivery
Residential
Costs associated with your parcel? From now on you can pay the postman with mobile banking
How can I avoid paying import costs?
FAQ
Residential
Since 1 July 2026, new customs rules apply to parcels arriving from outside the European Union (EU). As a result, VAT and import duties may apply to many shipments. The easiest way to avoid unexpected costs is to check before you order. To reduce the risk of additional charges, we recommend that you: Order from a webshop that includes VAT and import costs at checkout a webshop that includes VAT and import costs at checkout . You pay one total price upfront You avoid additional charges when your parcel arrives These webshops usually mention that VAT or import costs are included Order from a webshop that ships from a country within the European Union No import costs apply to these purchases. Please note: the United Kingdom is no longer part of the EU.
, Important to know
, If VAT and import costs are not paid in advance, you may have to pay them when your parcel is imported. These costs can include: VAT Import duties Customs administration costs For shipments with a value above €150, import costs usually apply when the parcel arrives.
, Tip
, Always check at checkout whether VAT and import costs are included. This is the easiest way to avoid surprises.
How can I pay the import costs?
FAQ
Residential
Once the import costs are calculated, you will find a detailed overview of the costs in Track & Trace and in the My bpost app. You will receive a request to pay the import costs. This can be by email, text message or notification if you have installed the My bpost app. If the sender did not send us the data digitally, you will receive a letter with a payment request. You can make the payment securely via the My bpost app or by signing in via Track & Trace. You can pay via Bancontact, Mastercard, Visa or mobile banking. Also from abroad. PayPal and bank transfers are not possible. Exceptionally, you can pay your import costs in another way . Watch out for fake messages and phishing; bpost will never ask you to pay by bank transfer or provide a bank account number. Read all about it on our phishing page .
How can I pay in the My bpost app?
FAQ
Residential
You can pay (e.g. your shipping label, import costs for shipments from outside the European Union) via the app with: the Payconiq by Bancontact app or your banking app that offers the Payconiq by Bancontact functionality, or with your card reader. Mastercard, Visa, Maestro PayPal
Do I need to pay import costs for a gift?
FAQ
Residential
In certain cases, a parcel received from outside the EU can be exempt from import costs. We then speak of a gift. Your parcel must meet the following conditions: The sender is a private person (e.g. family member, friend, acquaintance). A parcel from an online shop is never considered a gift (even if it says gift on the package). The contents of the parcel are for personal use. If the parcel contains alcoholic products, tea, coffee, perfume, eau de toilette, tobacco or tobacco products, the excise duty-free quantity is not exceeded. More detailed information can be found in the related Royal Decree . The value of the shipment does not exceed €45. If the total value of your shipment exceeds €45 and consists of several goods, you can get a partial exemption for the goods that (on their own or together) are worth max €45. (See table) As the recipient, you have not paid for the parcel. It is important that the sender declares the shipment as a gift on the customs form (CN22 or CN23).
, Please note
, : if your parcel meets all the requirements and you are still charged import costs, you can dispute these costs and apply for an exemption . My gift consists of: Maximum exemption
, Example 1
, 1 sweater -
, 47 €
, 1 jacket -
, 95 €
, 0 €
, Example 2
, 2 jackets -
, 300 €
, 1 pair of pants -
, 45 €
, 1 scarf -
, 20 €
, 45 €
, Example 3
, 1 hat -
, 20 €
, 1 scarf -
, 20 €
, 1 T-shirt -
, 15 €
, 40 €
When do I pay to import costs for a parcel?
FAQ
Residential
As the sender, you don't pay import costs. If you send a parcel to a country outside the European Union, then the addressee must pay import duties, VAT, any other fees, and fees for the customs formalities. These fees depend on local customs regulations.
What are import duties and who pays them?
FAQ
Residential
Import duties are taxes charged by U.S. Customs on goods entering the country. The amount depends on: the type of product its value its origin There are also handling fees, which cover the administrative work needed for customs clearance. These include the services of Zonos, our partner that calculates and transmits customs data to the U.S. authorities. You pay all these costs upfront when creating your shipment. This means the recipient will not pay anything upon delivery.
, Good to know:
, Gifts from individuals to individuals declared as gift and valued under $100 can also be sent without restrictions.
How do I pay for my online shipping label?
FAQ
Residential
You pay for your shipping label in the online shipping tool with MasterCard, Visa, Bancontact, Belfius, KBC, ING and PayPal.
Download My Bpost app
