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Most senders have permanent agreements with Bpost regarding lost and damaged parcels. Only you, the sender, can ask to open a dossier for a lost or damaged parcel because you paid Bpost for the shipment. Contact us via the online form at the bottom of this page. This way you can immediately provide us with all the necessary information and documents to process your dossier. In case of damage, your complaint must be submitted to Bpost within 7 calendar days. In case of loss abroad, we will start an investigation if your parcel does not receive a status change after: at least 5 workdays for shipments to a neighbouring country at least 10 workdays for the United Kingdom and all other countries
Receive and send the flexible way
Residential
Stay in control of your parcels and registered mail, even if your plans change. Convenient functions that make your life easier, with regular updates.
The door of the bbox locker does not want to open. Now what?
FAQ
Residential
The door of a bbox will not open if: You are not standing in front of the correct locker. Always check the address and number of the bbox in the e-mail you have received from us. Your parcel has been returned to the sender. This happens when you do not pick up your parcel after 5 working days. You can always find the latest pick-up date in the e-mail you have received from us (or in the My bpost app). If you are standing in front of a Screenless bbox , make sure that the My bpost app has access to your location and that Bluetooth is enabled on your smartphone. Are you sure your parcel is in there, but you still cannot open the door? Call our customer service in the following way: If your parcel is in a bbox with a screen, please call 02 320 23 90 (available 24/7) If your parcel is in a Screenless bbox, please call 02 278 50 87 (available 24/7)
Suppliers
Business
At bpostgroup, we believe in fostering strong partnerships with our suppliers to deliver exceptional services to our customers. We have global operations and rely on our suppliers to help us operate our network and deliver on promises made.
Install a bbox locker and get a direct stream of new customers: the shoppers from leading e-commerce brands—with Belgium’s #1 delivery service, effortlessly.
What should I do if I have an issue with my locker?
FAQ
Residential
If the locker doesn’t open, close, or work as expected, call us right away on 02 320 23 90. We’ll assist you remotely and resolve the issue as quickly as possible.
Prepare your business parcels for shipment. Send your parcels quickly and easily
Should I inform the online shop that I will be returning the parcel? Or will bpost inform them?
FAQ
Residential
Be sure to check the website of the online shop to see what their guidelines are regarding returning parcels. As soon as we have received your return shipment, the online shop will receive a message from us that a return shipment is in transit.
Why didn't the postman pass by my home address first?
FAQ
Residential
The postman only delivers your parcel straight to a Pick-up point or to another address close by if you have instructed us to do so in your delivery preferences. Otherwise, the postman will always pass by your home address first.
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