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Reach the right prospects with the largest exclusively Belgian database

Business
Discover the power of SelectPost, the GDPR-compliant database with info on more than 1.5 million Belgian families. Filtering is easy with 1500 criteria in your corporate sector. Simulate your target group for free.

Why hasn't my international shipment been delivered?

FAQ Residential
You can , follow your parcel online , with: Track & Trace the My bpost app If you have a bpost account , you can also follow your parcel in the bpost shipping tool. You'll need the barcode number of your parcel. Those details are on your shipping label or you received them via text message or e-mail; they are also on the shipping receipt or Post Office receipt. , Please note: , If your barcode starts with the , letter ‘U’ , , you cannot track your shipment. This barcode is only used to facilitate the import procedure and present the shipment to Belgian customs. After the shipment is released, it will be handed over to bpost without further tracking. , My parcel comes from inside the European Union , There is no default import procedure. If it wants to, customs can check shipments from inside the European Union. Some regions of the EU are also subject to customs duties and VAT because they are not part of the EU customs territory, even if they belong to the geographical territory of the EU (e.g. the Canary Islands). , My parcel comes from outside the European Union , In this case an import procedure for your parcel will start upon its arrival in Belgium. The duration of this procedure depends on the following: Whether or not you already paid VAT on your shipment via the online shop The value of your shipment If you did not pay any VAT in advance or your shipment is worth more than €150, the bpost customs clearance service must first determine the import costs. To do this, the value of the contents of your shipment must be known (based on the invoice). If this is not provided, bpost will ask you to upload the invoice of your purchase online. You have 14 days to pay the import costs (VAT, import duties or any other customs fees and formalities).  Most shipments are cleared within a week. In this phase, your goods are declared to Belgian customs. Customs has the right to check the content of your shipment. Please allow an additional 3 to 7 days for delivery in case of extra inspections. , My parcel is a gift , A parcel can be exempt from import costs when meeting the following conditions .

International Registered Mail | bpost

Residential
Extra safe way to send post abroad. Easy to follow online.

Our logistic solutions

Business

How does a money transfer with Ria work?

FAQ Residential
With Ria Money Transfer, you can send money to 161 countries. You'll find the list in your Post Office. You can: Send cash that your addressee , picks up as cash , . In some countries, your addressee can pick up the money at any Ria agency. For other countries, the sender must indicate in which agency your addressee must pick up the money. The counter clerk in your Post Office will give you more information about this. Send cash to your addressee's , bank account or virtual mobile account , . That option is not available in every country of destination. Please note: you cannot transfer cash to a bank account in Belgium. The counter clerk in your Post Office will tell you how your addressee can receive the money in the country where he or she lives or is staying. When you hand over the money, the counter clerk in the Post Office will immediately give you a paper proof of remittance with the , PIN code of your transfer , . If you want to know whether the money was picked up, please contact the Customer Care Center of Ria Money Transfer . If your addressee has not picked up the money after , 40 days , , you will receive a text message with a new PIN code. You can pick up the money in your Post Office or a Ria agency. You can , send money with Ria Money Transfer , : You complete the ‘Send Money’ form. the first and last name of your addressee the country where your addressee lives or is staying. The Ria agency where your addressee will pick up the money your mobile phone number You give the form to the counter clerk together with your identity document and the money. You sign as correct and get a receipt that states the PIN code of your transaction. You contact your addressee and communicate the PIN code that he or she needs to pick up the money. Your addressee picks up the cash at a Ria agency with the PIN code and his or her identity document. , I send euros, the recipient wants dollars. Will that be converted? , The amount that you send is converted using the exchange rates applicable at that moment. The conversion is deducted from the amount that your addressee receives. You can also ask how many euros you must pay to have a certain amount arrive in dollars. , What if I want to stop/cancel the transaction? , You can stop or cancel the money transfer if your addressee has not picked up the money. You must do this in the Post Office or Ria agency where you sent the money.

Paying fees upon delivery

Residential
Costs associated with your parcel? From now on you can pay the postman with mobile banking

How do I send registered mail?

FAQ Residential
You can create a shipping label to affix to your registered mail item in , the , My bpost app , or our , shipping tool , . Please note that the delivery address must be in , Belgium , . This includes registered mail with or without proof of receipt.  For registered mail with a foreign delivery address, you should go to a Post Office or Post Point. You can print it if your smartphone/computer is connected to a printer. After creation, you will receive an email containing the shipping label. You can also send the email with the shipping label to someone who can print it for you. You can choose to have your shipping label printed in a Post Office or Post Point. You then drop the item off: At a Post Office At a Post Point In a Red Letterbox After payment you receive a digital proof of payment in the app or shipping tool itself and by email. The proof of deposit will appear in the app or in your account when your registered mail item enters our network. This is deemed a legally valid document in the event of a dispute. , When do I receive the proof of deposit when dropping off my registered mail in a Red Letterbox? , If you drop off your mail item after the last collection of the day it will only enter our network next working day. , At a Post Office or Post Point , The person at the counter at a Post Office or Post Point can help you create your registered mail item. You can choose from: Standard registered mail Registered mail with proof of receipt After payment you receive a paper proof of payment and a stamped proof of deposit from the person at the counter. This is also deemed a legally valid document in the event of a dispute. At the moment you cannot send registered mail in the form of an email with bpost. Limited to documents only; no goods allowed. , Can I change the shipping label for my registered mail? , Unfortunately, you cannot change a label once it has been created. If you change it yourself with a pen (the name or address, say), it will be deemed invalid and not delivered. In this case, we advise you to create a new shipping label. , Can I send my registered letter without an envelope? , We do not recommend it, but yes, it is possible to send a registered letter without an envelope. Please be aware that this type of mailing has several significant drawbacks: risk of damage risk of the letter being opened lack of confidentiality of the contents obligation to comply with specific rules higher postage rates apply due to manual handling Still wish to send your registered letter without an envelope? In that case, the following rules apply: The paper you use must have a minimum weight of 140 g/m². Please note that standard home-printer paper is 80 g/m² and is not suitable. The right-hand side of the front page must be left clear to specify the address, affix the postage, and allow postal service markings to be added. Finally, please note that any item sent folded, unsealed, or without an envelope must be posted at the , non-standard postage rate , .

Buy and make stamps

Residential
Stamps for Belgium, Europe and the world. Make personalised Stamps with a photo.

Ria | Receive

Residential
Receive cash. Safe and secure. There is always a Post Office in your neighbourhood.

Ria Money Transfer | Send money abroad

Residential
Send money safely to bank account, mobile phone or cash. From every Post Office to 161 countries. Money available for recipient immediately.