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Phishing
Residential
Protect yourself
from fraud and scams.
Is there a prefranked solution for registered mail?
FAQ
Residential
In the eShop or at a Post Office
, You can buy a “
, Domestic
, registered mail kit” in the eShop, which is enough for 10 registered mail items. What’s in the kit: 10 prior stamps for domestic mail 10 registered mail stamps 10 proofs of posting for domestic registered items The kit is also available in Post Offices.
, In the My bpost app or via our shipping tool
, You can also frank your registered mail item using the My bpost app or our online shipping tool . In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp.
Which documents do I need to send a parcel abroad?
FAQ
Residential
For most European countries and territories you do not need to fill in any customs documents. The only thing you need is a shipping label. There are however some exceptions. For shipments to non-EU countries, you need to add the following documents: fill in the CN23 document completely and attach a copy ( more information oncustoms documents ): These fields must be completed on this document: Sender Addressee phone number and email address of the recipient HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance FPS Finance . Country of origin Shipment details Always include two copies of the invoice or the pro forma invoice . For shipments with a value of more than €1,000 you should also add the Single Administrative Document.
The Benelux Couriers
Business
Boost your cross-border e-commerce with bpost, DHL and Post Luxembourg
Seamlessly integrate bpost shipping into your store through our plug-in. Choose from our SME offer or tailor a custom contract for high-volume shipping. Say goodbye to hassles and hello to efficiency.
Can I follow my parcel online?
FAQ
Residential
You can follow your parcel online with: Track & Trace the My Bpost app If you have a Bpost account , you can also follow your parcel in the Bpost shipping tool. You'll need the barcode number of your parcel. Those details are on your shipping label or you received them via text message or e-mail; they are also on the shipping receipt or Post Office receipt.
, Please note:
, If your barcode starts with the
, letter ‘U’
, , you cannot track your shipment. This barcode is only used to facilitate the import procedure and present the shipment to Belgian customs. After the shipment is released, it will be handed over to Bpost without further tracking.
, Follow my shipment abroad
, You can follow your shipment abroad online via Track & Trace or the My Bpost app using the barcode number of your shipment. As soon as your parcel crosses the border, another foreign postal service will take care of the delivery. From the moment your parcel is abroad, we depend on information from our foreign colleagues.
Send a parcel: which details do I need?
FAQ
Residential
To deliver your parcel correctly, we need the following details: Your address. In case your parcel is returned. Address of the addressee, Pick-up Point or Parcel Locker of your choice. If you create your shipping label online , you can easily choose the Pick-up Point or Parcel Locker from a list. Email address of the addressee (required when sending to a Parcel Locker). That way, we can take their delivery preferences into account (if within Belgium). The dimensions and weight of your parcel.
, Sending a parcel outside the EU
, In addition to the above data, for a parcel outside the EU you also need to fill in the CN23 document completely and attach a copy ( More information on customs documents ): On this form, you have to fill in the following fields: Sender Addressee Phone number and email address of the recipient HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance . Country of origin Shipment details Always include two copies of the invoice or the pro forma invoice. For shipments with a value of more than €1,000 you should also add the Single Administrative Document.
This depends on where your parcel was sent.
, My parcel comes from inside the European Union
, Customs is authorised to check all shipments from inside the European Union. That usually involves suspect shipments from EU member states and shipments with excisable goods inside the European Community. Your parcel doesn't usually experience extra delays.
, My parcel comes from outside the European Union
, These parcels undergo an import procedure by default. The handling period depends on the following two factors: whether your parcel has enough information, such as the value and nature of the goods. (If that is not the case, you will receive a letter a few days later. In that case, the handling period is extended until you send the additional information). The customs clearance service of bpost checks whether VAT, customs fees or other duties have to be paid on your parcel. whether customs or other official authorities have to check your parcel. That is the case for medicine, plants and food, weapons, suspected counterfeit goods, etc. You can follow the status of your parcel online with Track & Trace and the My bpost app.
How can I avoid paying import costs?
FAQ
Residential
Since 1 July 2026, new customs rules apply to parcels arriving from outside the European Union (EU). As a result, VAT and import duties may apply to many shipments. The easiest way to avoid unexpected costs is to check before you order. To reduce the risk of additional charges, we recommend that you: Order from a webshop that includes VAT and import costs at checkout a webshop that includes VAT and import costs at checkout . You pay one total price upfront You avoid additional charges when your parcel arrives These webshops usually mention that VAT or import costs are included Order from a webshop that ships from a country within the European Union No import costs apply to these purchases. Please note: the United Kingdom is no longer part of the EU.
, Important to know
, If VAT and import costs are not paid in advance, you may have to pay them when your parcel is imported. These costs can include: VAT Import duties Customs administration costs For shipments with a value above €150, import costs usually apply when the parcel arrives.
, Tip
, Always check at checkout whether VAT and import costs are included. This is the easiest way to avoid surprises.
More than just a parcel locker
Residential
Pick up, send, shop locally and store things on your terms.
Download My Bpost app
