If a parcel or registered mail is lost or damaged, you may be entitled to compensation. Depending on the type of shipment, you will have to provide certain documents. The following table shows what is meant by a valid or invalid declaration of non-receipt, proof of deposit, proof of payment and photos of the damage.
|Type of document||Valid||Invalid|
Declaration of non-receipt
Proof of deposit
A screenshot from Track & Trace or the My bpost app with the status of your shipment.
Proof of payment
A proof of purchase of the contents and value of the shipment, such as:
A screenshot of a conversation stating the value of the shipment.
Photos of the damage
Photos of the exact damage to the contents and packaging of the shipment.