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bpost also delivers parcels for DHL in Belgium. You must attach a valid DHL shipping label on your return shipment. Your parcel will be delivered to the original sender by DHL. A parcel that is delivered by a different postal service can always be sent back with bpost. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail. The price depends on the weight, the size and the destination. Use our online tool to calculate the price of your parcel. One of our partners is responsible for the delivery of your return shipment outside Belgium.
Yes, you can do that with our online shipping tool. It is also cheaper than sending a parcel to a home address in the Netherlands. Currently, there are some 3000 Pick-up points in the Netherlands. And more are being added. Please note that your parcel for a Pick-up point in the Netherlands must meet the following conditions: The length of your parcel may not exceed 120 cm. The sum of the length, width and height of your parcel may not exceed 150 cm. Your parcel can weigh maximum 20 kg. You can easily select the desired Pick-up point when creating your shipping label online via our online shipping tool.
No, you don’t need to. You can simply open the Parcel Locker by scanning the QR code on the screen of your smartphone. You will find this QR code in your e-mail or in the My bpost app.
Sometimes we only receive the barcode from the sender at a later moment in time. As a result, you cannot follow your parcel. In that case, try again later. Double check that you entered the correct barcode and postcode. Be sure to select the correct postal service from the list. If you don't know the name of the postal service, select 'I don't know'. If you know the name of the postal service but it's not in our list, send us a message via the app. We will add it to the current list.
The number of stamps and their total value depend on the size, weight and destination of your shipment. Find out how many stamps you need for your letter.
What types of registered mail can I prepare using the My bpost app or online shipping tool?
FAQResidential
You can prepare most types of registered mail using the My bpost app or online shipping tool. Please note that the delivery address must be in Belgium. This includes: Normalised registered mail (standard format) Non-normalised registered mail (non-standard format) Registered mail with proof of receipt For all other types of registered mail (with a foreign delivery address or personalised insurance, say) you should go to a Post Office or Post Point.
The website where I ordered my parcel says 'free returns', but bpost is still charging shipping fees. Why is that?
FAQResidential
If the counter clerk at your Post Office or Post Point asks you to pay, then the return shipment is not free. Read the terms and conditions for returning parcels on the website of the online shop. Your return shipment is probably an exception to the free returns policy.
Can bpost pick up my parcel or do I always have to go to a Post Office or Post Point to send it?
FAQResidential
You don't necessarily have to go to the Post Office or Post Point to send your parcel. You can also give it to the postman when he delivers a parcel. More information about giving your parcel to the postman . You can also have it picked up from your home for a fee.
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