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After paying for the shipping label for your registered mail, you receive it in digital form in the app, online shipping tool and by email. You can print it yourself or have it printed free of charge at a Post Office or Post Point. You simply need to show the digital label to the person at the counter and they will do the rest.
Can I prepare registered mail for delivery to a foreign address using the My bpost app?
FAQResidential
At the moment, you cannot prepare registered mail for delivery to a foreign address online or using the My bpost app. If you need to send registered mail to a foreign address you can go to a Post Office or Post Point.
Is my parcel additionally protected against theft and damage if I send it in a bpost box?
FAQResidential
Your parcel does not receive extra protection if you send it in a bpost box. If you want extra protection, choose the ‘With warranty’ shipping option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500). More information about the calculation of this compensation . You can select this mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to send your parcel with warranty. You can also choose the ‘With warranty’ option for parcels sent abroad.
Yes, you can. In the shopping basket, you can select to receive a receipt/invoice. You will receive your invoice via email. If necessary, you can easily change the invoice address during this step. Please note that it is not possible to request an invoice after the shipping label has been created.
When creating your account, your e-mail address may produce an error message. This is because a previously created account using your email address was used to manage your delivery preferences. If this account is no longer active or has not been activated, you will not be able to use this email address (for the time being). In this case, please contact customer service . An employee will help you create your account.
Always check the details of your money transfer carefully before signing the form and agreeing to the transfer. The counter clerk uses those details to send your money. If an error was made, you must go back to the Post Office or Ria agency where the money was sent and modify the transaction.
The European Union is implementing new customs rules for online purchases from outside the EU. Let bpost guide you through the new procedure.
Yes, you can do that with our online shipping tool. It is also cheaper than sending a parcel to a home address in France. Currently, there are some 8750 Pick-up points in France. And more are being added. Please note that your parcel for a Pick-up point in France must meet the following conditions: The length of your parcel may not exceed 120 cm. The sum of the length, width and height of your parcel may not exceed 150 cm. Your parcel can weigh maximum 30 kg. You can easily select the desired Pick-up point when creating your shipping label online via our online shipping tool.
Should I inform the online shop that I will be returning the parcel? Or will bpost inform them?
FAQResidential
Be sure to check the website of the online shop to see what their guidelines are regarding returning parcels. As soon as we have received your return shipment, the online shop will receive a message from us that a return shipment is in transit.
It is possible that a sender added an incorrect (and coincidentally your) email address to a shipment. Be sure to check that your email address is spelled correctly in the 'My email addresses' menu. (You will find 'My email addresses' in the 'More' menu at the bottom of the app).
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