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 for the key word « post sturen »

Can I change my postcard right after sending it?

FAQ Residential
You can change your postcard only until you press 'Send'. But the moment you press 'Send', your postcard is gone and you'll no longer be able to change it. You can reuse the same card and send it again, to the same person or someone else. You can do this up to two weeks after you send the postcard the first time. You're able to access a copy of the card and edit it in the app. You'll have to pay for this subsequent sending.

How long will my personalised postcard be saved?

FAQ Residential
Unsent postcards remain in the app as a design until you delete or send them. A postcard you've sent also remains in your overview. If you want to send the same card again, you can do so for up to two weeks after you first sent it. That way you don't have to recreate a nice design.

How do I know if my postcard was sent?

FAQ Residential
  When your personalised postcard is sent, you will receive a confirmation email. You'll be able to find updates by looking under Follow-up > Sent. Please note: the confirmation e-mail will be sent to the address that you used to log into the app. You didn't receive an e-mail? Look under Menu > My account to see which e-mail address you used to log in. Tip for sending your Mobile Postcard: enter a return address under Menu > My account > Return address.

Can I follow my postcard online with Track & Trace?

FAQ Residential
No, you can't follow your Mobile Postcard via Track & Trace. Your cards are treated as regular letters or cards.

Can my Mobile Postcard by blocked by bpost?

FAQ Residential
If your postcard or video card contains shocking, unethical or illegal images or messages, bpost can block your card and pass your file to the appropriate authorities.

Which banking apps does the Mobile Postcard app support?

FAQ Residential
It's easy to pay for your postcard, video card or credits with VISA, MasterCard, or Bancontact (an app or the card reader), bpaid or PayPal. You can pay for your order at the time you send your postcards. You may prefer to purchase credits in advance. With credits, you pay less per card, sending goes more quickly and you can send multiple postcards at the same time via the app.

The postman didn't ring the doorbell. What can I do?

FAQ Residential
We are sorry that your postman did not ring the doorbell to deliver your shipment. Please note that the postman is not obliged to ring the bell if your parcel fits in the letterbox. (Tip: Via the  My bpost app  and  Track & Trace  you can immediately see if your parcel has been delivered.) Check regularly that your bell is still working properly. If the postman regularly fails to ring your bell, please report this by filling out our online form . We will ask for your contact details so that we can discuss this with the right postman.

I forgot my Mobile Postcard password. What should I do?

FAQ Residential
In the app menu, click on the ‘Log in’ button then on ‘Forgot your password?’ and enter your email address. You will receive an email with a link to set a new password. You'll soon be back up and running.

How many Mobile Postcards can I send in one go?

FAQ Residential
You can send about 30 postcards at the same time with the Mobile Postcard app. The number fluctuates depending on your internet connection and the file size of your photos (and video if you added one).

Can I continue working on my postcard on another device?

FAQ Residential
The design of your postcard is saved in the memory of your smartphone or your tablet. You cannot access it from a different device.